Business Analyst - Business Improvement & Innovation

Business Analyst - Business Improvement & Innovation

Join a nationally significant project shaping the future of border management in Aotearoa!

Are you an experienced business analyst ready to support the discovery, design and delivery of a nationally significant regulatory change?

Join the New Zealand Customs Service and play a key role in delivering this initiative.

As Business Analyst , you will work on a variety of aspects of this significant regulatory change project. You'll work in a dynamic, multi-stakeholder environment as part of a project team driving towards successful implementation.

Your responsibilities will include :

• Engaging with internal and external stakeholders.
• Providing high quality analysis of current state.
• Documenting business requirements for the proposed changes.
• Supporting stakeholders and the project team with delivery and embedding of the changes.

This is a fixed term contract for 12 months and you will report to theManager, Business Improvement and Innovation.

The salary range for this role is $106,618 to $137,746.

About You | Ko wai koe

You are a skilled business analyst with an understanding of regulatory change. You thrive in dynamic environments and excel at stakeholder engagement and coordination.

You'll bring :

At Customs, we protect and promote New Zealand through world-class border management.

You'll be part of a collaborative, high-performing team committed to successfully delivering regulatory change that supports New Zealand's future border operations.

The role offers variety, challenge, and the chance to make a meaningful contribution to New Zealand's border and national security.

We value diversity, integrity, and a spirit of service. We also encourage the use of Te Reo Māori and Tikanga in the workplace.

To work for the New Zealand Customs Service, you must be able to meet the following requirements :

How to apply | Me pehea te whakauru

Please apply online - we cannot accept applications via email - you must apply using the link provided. You'll be asked about your relevant skills and experience, and why you are interested in this role, however a cover letter is not required. Shortlisted applicants will also complete a psychometric assessment.

Applications close on Sunday 5th October 2025 at 11pm.

The New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

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