Front Office Duty Manager

About The Role - Te mahi

This is a part time role, for an experienced Duty Manager in Sudima Kaikoura Hotel with an hourly rate of $28.00 - $29.00.

Minimum guaranteed hours are 20 per week.

You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off.

Responsibilities | Nga haepapa

Daily planning for guest arrivals and departures

Smooth and accurate check in and out process

Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out

Promptly handling any guest issues and ensuring an effective service recovery

Handling of emergency situations and following of procedures to ensure the safety of Guests, Staff and Visitors

Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa

Assisting with the smooth and efficient running of the hotel in the absence of Senior Management

About You | Ko Koe Tenei

Minimum 3 years' experience working within a Hotel Reception environment

Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.

Strong communication skills – both written and verbal

Leadership skills

Excellent time management abilities

IT literate works with accuracy with the ability to spot errors.

Current General Managers Certificate is essential.

Valid First Aid Certificate or willing to obtain.

NZQF Diploma (ANZSCO Skill Level 2) or at least three years of relevant experience may substitute for the formal experience above

We are all valued | He kura te tangata

Discounts at our hotels, restaurants and spas across our network

Staff, family and friends rates at our hotels

Meals on duty, staff parking and uniform provided

Excellent reward & recognition events

Service and anniversary gifts and benefits

Wellbeing programme including Health insurance discounts

Paid training and individual Employee Development Plans

Training towards NZQA qualifications and our very own online digital learning platform

Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are - Ko Wai Matou

Here at Sudima Hotels, we have one passion, you!

We care, we do the right thing and we work together.

As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture.

We live and breathe Manaakitanga, hospitality is at the heart of all that we do.

As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management,the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars,and spa businesses.

As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we're looking for positive people.

Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that's passionate about putting people first.

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+ or email our Talent Acquisition Team at

We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply.

We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E manawanui ana tatou | We care

Ka mahi tahi tatou | We work together

Ka whai tatou i te tika | We do the right thing

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