Guest Services Agent

About The RoleIf you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.We are looking for an enthusiastic applicant who understands the meaning of great guest service, teamwork and attention to detail.

A team player who enjoys the hospitality industry and wants to further their career.This role covers different shifts during the week, weekends and public holidays.

You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience.This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed.This is a Part time (Minimum 20 hours per week) fixed term role based at Sudima Kaikoura and the starting rate is $24.00 per hour.Responsibilities | Nga haepapaResponsibilities include but are not limited to : Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.Record all luggage stored in an orderly mannerMust be updated on the knowledge of all room categories and amenitiesFix small maintenance issues in the roomsResponsible for the Front Office operations and guest satisfaction of the departmentsAssist with guest enquiriesMust be responsible and careful when parking guest vehiclesEnsure guest messages, dry cleaning are delivered in a timely manner.Assist other departments in the successful operation of the business with a key focus on : guest service, guest relations and yield management.Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees.Provide guest advice and assistance with tour bookings, restaurant, activities and directionsAbout you | Ko koe teneiWe seek team members with a great attitude.

In addition, the following skills will see you succeed in this role.Ability to prioritise, work to deadlines and remain composed under pressureCommitted to continuing professional developmentA full drivers licenseNZQF level 2 or 3 (ANZSCO Skill Level 4)OR least one year of relevant experience may substitute for the formal qualifications listed above.Confident, well-motivated, enthusiastic and determinedExceptional attention to detailApproachable and flexible & a team playerValid right to work in New ZealandHe kura te tangata - We are all valuedAs an employer of choice, we offer great employee benefits including : Fantastic discounts at our at hotels, restaurants and spas across our networkStaff, family and friends rates within our network of hotelsWellbeing programme including Health insurance discountsExcellent reward & recognition eventsLong service and anniversary gifts and benefitsFree Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employmentPaid training and individual Employee Development PlansTraining towards NZQA qualifications and our very own online digital learning platformInterested applicants must have New Zealand work eligibility rights and have the ability to relocate to Kaikoura if needed.

Assistance with finding accommodation in Kaikoura can be provided.Who We Are - Ko Wai MatouHere at Sudima Hotels, we have one passion, you!

We care, we do the right thing and we work together.

As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture.

We live and breathe Manaakitanga, hospitality is at the heart of all that we do.

As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses.

As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.Above all, we're looking for positive people.

Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that's passionate about putting people first.Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility.

Should you require assistance or support and are unable to apply online due to an access need, contact our office (+ or email our Talent Acquisition Team at

We will aim to respond within 48 hours Monday to Friday 9am - 5pm.At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees.

We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates.

Our hiring process is fully accessible and designed to ensure equity for everyone.

Please let us know how we can support you in presenting your best self.E manawanui ana tatou - We careKa mahi tahi tatou - We work togetherKa whai tatou i te tika - We do the right thingHe kura te tangata - We are all valued

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