Assistant Operations Manager, Glacier Explorers

Job DescriptionPosted : Sunday, 17 August 2025 at 10 : 00 amFor those who dream bigger!

At the Hermitage, Aoraki / Mount Cook, our guests stay with us because of the unique location, stunning views, excellent service, and the one-of-a-kind experiences we provide.

Our team members choose to work with us because of the extraordinary career opportunity to work in a national park while delivering memorable guest experiences.

Our team experiences all aspects of the hospitality industry, gaining unique skills that develop their careers and can be transferred to future opportunities.The Assistant Operations Manager – Glacier Explorers is a key member of the Activities leadership team, responsible for managing and training Glacier Explorer Skippers and ensuring memorable guest experiences on the Tasman Lake.Using a blend of passion for the outdoors, people communication & leadership skills, environmental knowledge, as well as health & maritime safety, the Assistant Operations Manager plays a crucial role in our guests' experience on the Tasman Lake, where no two days are the same.What will you bring to the role?

Experience in managing and leading a team in a tourism or outdoor settingPrevious boating or water sports experience with the ability to become an approved trainer for Glacier Explorers in accordance with Maritime NZConfidence in ensuring health and safety standards and protocols are followed at all times, with first aid experience preferredNZ driver's license or entitlement to drive in NZ with class 2 or P endorsement is preferredA passion for the outdoors, on or off the waterExperience managing groups and strong public speaking and communication skillsA strong sense of responsibility, commitment, and reliability, with flexibility to work across different tours and productsFlexible with a can-do attitude and eagerness to learnThe role and benefits : Full-time, permanent position, minimum 80 hours per fortnight.

Hourly rate : $35-$40Live in Aoraki / Mt Cook National Park with stunning surroundings and unparalleled viewsOnsite accommodation at reasonable rents, including Wi-Fi and powerFree access to all activities offered by the Hermitage Hotel after eight weeks of serviceGenerous discounts on food and beverages from day oneDiscounted hotel accommodation for friends and family after eight weeks of serviceIf this sounds like you, apply now and start the experience of a lifetime!

At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience.

If you love the outdoors, stunning mountains, connecting with nature, and experiencing changing seasons, then this role could be a perfect match.

We would love to hear from you.Note : We are located in a remote National Park with no shops, fast food outlets, or public transport.

If these amenities are essential for you, this role may not be suitable.

Before applying, learn more about the location, climate, accommodation, working with us, and explore the village via the Google Earth link.

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