Provider Communications Manager

Overview

Provider Communications Manager role at Southern Cross Health Insurance – 9-month Fixed-Term opportunity within the Retention & Engagement team. This role focuses on designing and delivering provider engagement programmes with storytelling and measurable impact.

You will champion data-driven strategies to enhance communications, strengthen provider relationships, and build long-term brand affinity – reinforcing our health and wellness promise.

Key Responsibilities

• Develop and implement strategic communication plans that drive provider engagement and retention.
• Partner with provider-facing teams (partnerships, advocacy, integrity, clinical) to foster positive relationships and improve experience.
• Ensure clear, consistent messaging across all provider touchpoints.
• Lead content creation for provider channels – newsletters, websites, events, and education materials.
• Oversee provider complaints and feedback processes, supporting continuous improvement.
• Increase internal visibility of provider strategy through targeted communications.
• Monitor and guide appropriate provider use of Southern Cross branding.
• Coach teams on effective and consistent communication practices.

About You

Ngākau nui.Āhurutanga.Tikanga.

Join a proud diverse team that is always there, always real, always true. If you thrive in a caring, honest and open culture, you’ll love working with us. We prioritise professional development opportunities and offer opportunities to thrive personally, with exceptional work / life balance. We also support diversity and inclusion initiatives.

About Us

We’re a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives. With almost a million members in our care, we are New Zealand’s leading health insurer. We focus on delivering outstanding experiences to our members in their time of need, supported by a high-performing, values-based team environment.

Employment details

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