Franchise Operations Manager

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About The Role

We’re seeking an experienced and proactive Operations and Franchise Support Manager to join our team. This role plays a key part in ensuring exceptional service delivery, compliance with health and safety standards, and supporting our Northland and Auckland franchise network.

Operations & Franchise Support Manager

Reports to : Operations Manager

Days of work : Tuesday - Saturday

Hours : 1.00pm - 9.30pm

About The Role

We’re seeking an experienced and proactive Operations and Franchise Support Manager to join our team. This role plays a key part in ensuring exceptional service delivery, compliance with health and safety standards, and supporting our Northland and Auckland franchise network.

This is a hybrid role based in Rosebank, Auckland with regular travel across the Northland region - having a full driver’s licence is a mandatory requirement.

Key Responsibilities

• Training and induction of new staff and franchisees on cleaning methods, policies, and health & safety practices.
• Coordinate and support the setup of new client sites, ensuring operational readiness and service excellence.
• Conduct site audits and quality checks, resolving any non-compliance issues.
• Monitor hazards, manage H&S documentation, and ensure safety standards are met.
• Maintain accurate operational records and manage any potential complaints.
• Build strong relationships with franchisees to support performance and retention.

About you :

What’s on offer :

If you have the skills and experience mentioned above, we would love to hear from you!

Apply today or contact Sam Chatterley-Hodgson at

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Construction, Mining, and Oil and Gas

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