Quality Administrator

Overview

At Green by Nature, we're proud custodians of Aotearoa's most iconic landscapes, parks, sports fields, streetscapes, and open spaces that communities love.

We're now looking for a skilled Quality Administrator to help ensure our standards stay as high as our ambitions.

At Green by Nature, we're more than just a greenspace maintenance team; we're passionate about keeping Auckland and its surrounding areas clean, green and thriving.

As a trusted partner of Auckland Council, we take pride in maintaining the region's parks, playgrounds, gardens, infrastructure, and public spaces.

About The Role

As a Quality Administrator you'll be the driving force behind reviewing our client and internal audits, responding appropriately and creating process improvements and corrective actions to remedy any defects.

This could mean discussing the defect / non-compliance with the affected team to improve their process, or changing the frequency of visits, or generating and submitting a variation of works.

Our Field Staff also run audits on their teams work to ensure quality is paramount.

You will be a champion at analysing the data, paying attention to the finer details and having a deep understanding of our industry and our contractual requirements will be imperative.

Working closely with our operational teams and our senior leaders, you'll turn data into insight and insight into action to prevent reoccurring non-compliance, provide early warning signs of potential issues and highlight areas of success to celebrate.

This role is pivotal in maintaining service excellence and compliance for our largest contract within the business across Australia and New Zealand.

If you have a proactive, can do attitude, are solution focused, have an analytical mind, like to look outside the box and understand the root causes behind data, love working with data and are confident in your abilities we want to hear from you!

What You'll Do

Review and analyse audits across our operational contracts

Provide regular reporting, insight, trends and analytics to Senior Leaders

Use our digital auditing platform (iAuditor) to drive our teams to complete their internal quality reporting requirements

Collaborate with managers and coach teams on audit requirements and standards

Coordinate corrective actions and follow-ups for internal and external audits

Manage client audit overturns and oversee data entry into systems

Manage internal audit requirements to meet quality standards and contract requirements

Identify trends and root causes to improve service delivery

Support training needs and compliance efforts across teams

Lead internal audit meetings and attend client audit review meetings and calibration sessions

What You'll Bring

Preferably 2+ years of experience in a similar analytical role where data analysis is critical and creating and following corrective actions is paramount

iAuditor experience preferred or the ability to quickly pick up new systems and processes

Advanced Excel, and strong technical and analytical skills (MS Office proficiency is essential)

Confident communicator with the ability to coach and influence others

Excellent attention to detail with an eye for highlighting trends with great time management

A proactive, hands-on approach to solving challenges and driving improvements

A relevant qualification is desirable but not essential as we value practical experience and passion for quality.

Why Join Green by Nature?

Be part of Australasia's leading green space organisation with over 30 years of industry experience

Work with purpose, protecting and enhancing the environments that Kiwis love

Supportive, collaborative, and down-to-earth team culture

Opportunities for training, and career development

Employee wellbeing initiatives, recognition programs, and more!

This is a fantastic opportunity to join a passionate and enthusiastic team, so if your skills and experience match, then we want to hear from you.

In accordance with the Company's Drug & Alcohol Policy, the successful candidate will be required to undergo and pass a pre-employment drug test.

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