Quality Administrator

Overview

Healthvision is a leading provider of specialist Homecare, Community Nursing and Rehabilitation services throughout New Zealand.

We pride ourselves in working closely with our Service Users, families, and Whanau to best understand their holistic needs and provide a comprehensive wraparound service to maximise their independence.

As part of our continued growth, we are excited to introduce a new opportunity for a Quality Administrator to join the team.

In this role, you will support the Quality Lead in maintaining and improving Healthvision's Quality Management Systems (QMS), ensuring compliance with all relevant standards.

This is a permanent full-time (40 hrs) position based in our Head Office (Greenlane, Auckland).

Responsibilities

Managing relevant quality documentation within required timeframes and alignment with quality policies and procedures

Processing internal audits, ensuring adherence to audit schedules and QMS standards

Keeping records up to date and ensuring accuracy and timely collection of data across key areas of service delivery

Supporting quality-related processes, coordinating training workshops, and providing administrative support for quality improvement initiatives

Monitoring and assisting with complaints, feedback and escalations in accordance with internal policies and risk thresholds

Providing high-standard customer service to all stakeholders, involvement in the health and safety procedures, completing internal audits and continuous improvement support

Qualifications

You are a detail-oriented and professional administrator who brings strong communication skills and a proactive approach to your work.

You're comfortable working in a dynamic environment and enjoy being part of a collaborative, multidisciplinary team.

Ideally, you will also have :

A good knowledge of the health and disability sector, including an understanding of the Nga Paerewa Health and Disability Services Standards

Sound knowledge and / or experience working within services supporting Traumatic Brain Injury and spinal injuries

Strong documentation and information management skills, including a solid understanding of privacy, confidentiality, and safe storage of information

Experience in participation in quality improvement activities, with a continuous improvement mindset

Proficiency in Microsoft Office products (Word, Excel, PowerPoint) and experience using document management systems.

Proficient in computer systems, with a quick adaptability to new systems and technology

Ability to apply Te Tiriti o Waitangi principles in everyday practice and decision-making

Strong initiative and a proactive approach to task management, with a problem-solving mindset

An ability to prioritise competing demands, remain calm under pressure, and work independently with minimal supervision.

Benefits

Full training and a comprehensive induction

Free Employee Assistance Programme (EAP) services

A collaborative, inclusive, and supportive workplace with access to ongoing education

Birthday leave

Please note that we will be shortlisting and interviewing candidates as applications are received, so if this role sounds like you, we'd love to hear from you.

Apply today with your CV & Cover letter!

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