Operations Manager - Hospitality

Salary : Competitive + Performance Incentives

About Us

We're a dynamic hospitality group operating three distinct venues across Christchurch — each with its own personality and loyal following.

From your classic casual pub to more refined settings, we're known for delivering memorable experiences backed by operational excellence across all of the venues.

As we continue to grow, we're looking for a General Manager to lead our teams, optimise systems, and ensure smooth operations across all venues.

The Opportunity

This is a hands-on leadership role overseeing all aspects of venue operations, with a strong focus on :

Stock management and cost control

Event planning and execution

Business systems and reporting

Team performance and culture

Marketing and promotions

You'll work closely with Venue Managers and the ownership team to :

Drive consistency, profitability, growth and customer satisfaction across all locations.

Lead and support Venue Managers to deliver exceptional operational results.

Oversee stock control, ordering targets, and supplier relationships to maintain cost efficiency.

Plan and execute events across the venues

Ensuring smooth coordination and cohesiveness of staffing resources across all three venues.

Work with refined business systems for scheduling, reporting, and communication with the ownership group.

Key Responsibilities

Monitor and report on key performance indicators (KPIs), including :

Cost of Goods Sold (COGS) %

Manage any HR issues that arise

Customer satisfaction scores

Staff turnover and engagement metrics

Recruit, train, and develop staff to build a high performing, engaged team.

Collaborate on marketing, promotions, and community engagement.

Maintain a strong leadership presence across all venues.

About You

You're a hospitality professional with a sharp operational mind and a passion for people.

You thrive in fast-paced environments and know how to balance structure with creativity.

You'll bring :

Proven experience in multi-site hospitality or venue management

Excellent skills with both food and beverage costing procedures

Strong understanding of stock control, event planning, and team leadership

Strong understanding of relevant Employment relations laws

Confidence with business systems and reporting tools

A proactive, hands-on approach and excellent communication skills

You must have the right to work in New Zealand

You must have a Manager's License

You must hold a full driver's license

What We Offer

Competitive salary + performance incentives

Opportunity to shape systems and culture across multiple venues

Supportive ownership team and a collaborative environment

Career growth in a thriving hospitality group

Unlock job insights

Salary match

• Number of applicants
• Skills match

Your application will include the following questions :

Which of the following statements best describes your right to work in New Zealand?

How many years' experience do you have as a Hospitality Manager?

How many years of people management experience do you have?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Hospitality Manager

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