Operations Manager

The Operations Manager oversees the daily operations of the National Office, ensuring efficiency, productivity, compliance and alignment with BNI Global, regional and national strategic goals. This role manages a team, leads processes, and applies policies to drive operational success.

The Role

You’ll be responsible for leading the day-to-day operations of our (insert team / business unit), ensuring seamless delivery, team alignment, and a strong focus on customer satisfaction and efficiency.

Key Responsibilities :

• Oversee and optimize operational systems, processes, and workflows
• Lead, coach, mentor and develop a high-performing operational team and emerging leaders.
• Oversee day-to-day operations and key projects including integration of Core and franchised regions
• Implement strategy through scorecards according to strategic pillars provided by BNI Global.
• Collaborate with senior leadership on planning and execution and maintain a collaborative partnership with other teams while staying aligned with core expertise.
• Create, implement, and maintain operational / administrative policies, processes and ensure compliance
• Drive operational excellence, resource allocation, and service delivery including contributing to procurement, contracts, events, webinars and trainings.
• Manage P&L budgeting, and risk within operations including finance, HR, legal processes, and conform to budget.
• Performance Management – Ability to effectively oversee, evaluate, and enhance employee performance to align with organizational goals. Setting expectations, providing feedback, and fostering continuous improvement.
• Problem solving – Ability to analyze challenges, develop solutions, and implement effective strategics to resolve issues. It ensures efficiency, innovation, and adaptability.
• Initiative – The ability to assess and initiate things independently. Takes proactive action, drives progress without needing constant direction, self-motivated. Has resourcefulness and a willingness to go beyond assigned tasks.
• Teamwork – The combined action of a group, especially when effective and efficient. Collaborative and adaptable. Able to work across teams and flex with evolving priorities.
• Leadership – Guiding and motivating others, setting clear expectations, and fostering a positive work environment. Making sound decisions and developing buy-in through trust and vision.
• Confidentiality – Maintaining the secrecy of information and respecting privacy, building trust, and protecting valuable business assets like intellectual property; a fundamental aspect of ethical behavior and professionalism.
• Resilience – “Crossing the finish line”. The capacity to recover quickly from difficulties; maintain composure under pressure. Showing mettle.

About You

You’re a confident, values-driven leader who knows how to bring clarity, energy, and structure to growing teams. You have a proven track record of delivering results and creating high-trust environments.

You’ll bring :

Bonus if you also bring :

What’s in it for you?

Physical Demands and Working Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and / or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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