Customer Service Representative | Kaihapai Moni Oranga | Henderson Contact Centre

We are a high-energy, whanau-focused, and supportive team.

We work together to uplift and provide mana-enhancing support to clients over the phone.

What you'll be doing | Ko te mahi

In this role, you will be the first point of contact for clients, providing inbound phone support to people from diverse backgrounds, ages, and situations.

Your responsibilities will include :

Guiding clients through our services by providing clear and accurate information.

Offering tools and support to help clients access the services they need.

Listening with empathy and working to resolve challenges during calls.

Making decisions using tools and resources to ensure the right support is provided.

Some calls may be difficult, as you'll be assisting people with essential needs.

At times, we may not be able to grant every request.

However, we focus on ensuring every client feels respected, listened to, and understood.

When possible, we will work together to find alternative solutions.

What you'll need to succeed | Ko to ahua

To thrive in this role, you will need to :

Take inbound phone calls from people in different and sometimes difficult situations, helping them access services.

Demonstrate strong emotional resilience and personal wellbeing management.

Provide clear and accurate information about available support and services.

Lead conversations with patience and empathy, ensuring callers feel heard and respected.

Be comfortable with technology, using systems while talking to clients at the same time.

Help people navigate complex situations, using available tools and resources to support their needs.

You will need to commit to being present and reliable for your rostered shifts, working 37.55 hours per week.

Regular attendance is essential to support our clients and maintain team service levels.

What you will get in return | Tau e whai ai

Annual pay progression

$400 Vision care subsidy service towards your costs of eye tests, glasses, and contact lenses

Accident insurance coverage for MSD staff

Capability development framework to support your career aspirations with us

Staff discount on Southern Cross Health Insurance

Lots of practical wellbeing support, like Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose.

You will also be part of a close-knit, whanau-focused team where peer support, coaching, and daily check-ins ensure you are supported as you grow your confidence in the role.

The salary range for this position is $61,466.00 - $73,903.00.

You will be rostered for 37 hours and 55 minutes per week over five days, between Monday - Friday 6 : 55am to 10 : 00pm and Saturdays between 7 : 55am to 6 : 00pm.

Candidates must hold NZ Citizenship or a Permanent Resident visa at the time of application.

To apply, click the 'Apply Now' button to upload your CV and complete the online application form.

Internal MSD Employees – please apply through your myHR portal at work.

All applications must be made online.

If this is not possible or if you have any queries, please contact us at Sandra Yu

Applications close : Midnight, Monday 20th October 2025

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