Customer Service Representative - Contact Centre - Cards

Are you tech-savvy, resilient, and ready to make a difference?

As a Customer Service Representative in our Cards operation, you'll be the first point of contact for new and existing customers, delivering exceptional service with every interaction.We're looking for quick thinkers with a can-do attitude who thrive in a fast-paced, digital environment.

You'll be supported with comprehensive training, ongoing development, and the flexibility to grow your career.In This Role, You WillProvide outstanding phone support to Westpac customers, resolving credit / debit card enquiries via inbound and outbound calls.Deliver solution-focused service that contributes to customer satisfaction and business success.Create a world-class experience by being empathetic, trusted, and knowledgeable.Embrace a growth mindset to help shape the future of banking.Na tou rourou | What You'll BringCustomer Service Experience – Confidence in handling enquiries and resolving issues.Strong Communication Skills – Ability to build rapport and communicate clearly.Tech-Savviness – Comfortable navigating digital platforms and learning new tools quickly.Resilience and Adaptability – Ability to stay calm under pressure and bounce back from challenges.A Positive Attitude – Enthusiasm for helping others and a proactive approach to problem-solving.Availability to Start Within 4 Weeks – Ideally, you'll be ready to join us soon and hit the ground running.Westpac Hei Wahi Mahi | Working at WestpacBenefits4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your bestAdditional purchased leave options up to 4 weeks per yearBanking benefits, insurance discounts and superannuation schemeCareer growth – we promote internal capability; we have programmes that recognise star performersGenerous parental leave – and top up government paid parental leaveSchool holiday subsidy - help you balance work and family during school holiday2 Volunteer days per yearKo matou tenei | Our OrganisationWe encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.Applications Close27 October 2025

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