Manager Customer Service - Contact Centre

Manager Customer ServiceAuckland Contact Centre, working one weekend in 9.Watch this space — the future of client experience starts here.

This isn't just your entry into the bank leadership — it's the staircase to something greater.We're on the lookout for two strong, driven Contact Centre leaders — one permanent and one 12-month fixed term — to lead high-performing teams in our Auckland Contact Centre.Mo Te Turanga – About The RoleAs a key leader in the Contact Centre, you'll coach and empower a large team to deliver exceptional customer experiences.

You'll manage resources strategically, collaborate with other leaders, and ensure we meet service and skill level targets.You'll also play a pivotal role in leading initiatives that support growth, innovation, and transformation — helping us stay ahead in a fast-changing digital landscape.Nga mea kia whai angitu ahau – What do I need to be successful?

To Thrive In This Role, You'll BringProven leadership and coaching experience (3+ years)Expertise in managing a contact centre or similar fast-paced customer-facing teamStrong communication, networking, and interpersonal skillsDeep understanding of the financial services industryExperience leading change and driving continuous improvementA commitment to coaching and developing othersA business tertiary qualification (preferred)Knowledge of regulatory obligations and a focus on complianceWestpac Hei Wahi Mahi | Working at WestpacIn addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including : 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your bestAdditional purchased leave options up to 4 weeks per yearGrowth and development – we provide opportunities for development and promote internal mobilityRecognition - we recognise and reward our star performersSchool holiday subsidy - help you balance work and family during school holiday2 Volunteer days per yearKo matou tenei | Our OrganisationAt Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities.

For over 160 years we've been driven by our purpose to Create Better Futures Together.What makes us unique are the incredible people we're lucky enough to have walk through our doors every day.

The giant 'W' on our building doesn't just stand for Westpac – it says, double you.

We're a place that values, rewards and recognises individuality.Tono mai inaianei!

| Apply Now!

Apply today with your CV and Cover Letter.The people of Aotearoa, New Zealand hail from many cultures and backgrounds.

At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential.Mahi tahi tatou, kaha ake tatou | Together GreaterApplications Close : 12 October 2025

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