Service Centre ManagerRosedale, Auckland, New Zealand

Role Overview

Aptella is seeking a dynamic Service Centre Manager to lead our team in Rosedale. In this pivotal role, you will drive the strategic objectives of the Service Centre while building and empowering a high-performing team. With a focus on expertise, efficiency, and customer excellence, you will ensure the delivery of reliable, best-in-class service. Your leadership will inspire the team to exceed performance targets, champion Aptella’s strong safety culture, and provide exceptional support to both our customers and internal stakeholders.

Key Responsibilities :

• Lead, develop, and motivate the Service Centre team to deliver outstanding service and repair turnaround.
• Ensure company assets, test equipment, and tools are maintained and optimised.
• Manage spare parts inventory at effective levels.
• Monitor customer needs, market trends, and competitor activities to inform strategy.
• Achieve service targets including turnaround times, chargeable utilisation, and customer satisfaction benchmarks.
• Model safe behaviours and embed a culture of safety-first thinking.
• Identify, assess, and control hazards in your area of responsibility.
• Ensure compliance with all Workplace Health & Safety legislation and Aptella policies.
• Encourage open communication on safety matters and promptly address hazards, incidents, or risks.
• Lead daily toolbox meetings and drive continuous safety awareness and improvement.
• Build a professional, customer-focused Service Centre team with the right skills and attitude.
• Implement structured training and development programs for technicians, including apprentices.
• Support career pathing and individual development plans.
• Provide ongoing coaching, feedback, and agile performance management.
• Collaborate with Regional Managers and senior leaders to align service centre outcomes with business objectives.
• Deliver relevant training to the team and promote system benefits and efficiencies.
• Lead improvement initiatives across processes, systems, and service delivery.

About You

Why Join Aptella?

Our team works with the latest technology in a supportive, high-performing environment. We value diverse perspectives and offer competitive benefits including flexible work options, career development, generous parental leave, and more.

If you’re driven by innovation and excellence, Aptella is the place to grow your career.