Customer Relationship Manager

OverviewConnexa is New Zealand's leading mobile tower infrastructure company, driven by a mission to enable a more connected digital future for Aotearoa New Zealand.

We do this by designing, building and managing mobile sites across the country for telecommunications providers to expand their coverage efficiently and sustainably.

Our tower portfolio of over 2,500 covers Cape Reinga to Bluff and is the largest in New Zealand.As one of two Customer Relationship Managers at Connexa you will be accountable for delivering and sustaining commercial outcomes for your nominated accounts.

You will develop a deep understanding of our customers' business drivers and success criteria, co-designing and executing sales / business development strategies and growing profitable revenue.Along with fostering and building strong relationships with our customer you will also be responsible for managing customer data and records, organising meetings and communications, coordinating cross-functional teams, documenting processes, and maintaining customer information.

This includes generating reports, account planning and execution to improve efficiency and customer satisfaction.The role will suit a rising star customer relationship professional who is now looking to supercharge their career in a dynamic and growing company.

Ideally you will have a passion for telco but you will most certainly pride yourself on your ability to build and nurture long term sustainable customer relationships.ResponsibilitiesBeing the voice of Connexa within the customer and the voice of the customer within ConnexaFacilitating and attending commercial and strategic governance forums - including collating all metrics, minutes etcCreating relevant solutions to strengthen relationships and drive revenue growthManaging commercial governance, including pricing, site order confirmations, contract negotiations and operational escalationsTracking and monitoring operational and performance metricsContributing to the development of sales and product strategies – finding alignment and win : win outcomes for Connexa and our customers – and executing against agreed strategiesIdentifying customer and market trends, opportunities and threatsHelping identify new revenue streams, business innovation and marketing opportunitiesQualificationsPrior experience in a sales / account / relationship management roleA customer-first attitude, excellent at building and maintaining strong enduring relationshipsDemonstrable success of delivering to sales targets and identifying new revenue opportunitiesStrong network within the NZ telco market / industry (preferred)Knowledge of the market / industry – technology, trends, vendors, competitive landscape etcAbility to work both independently and as part of a team – proactive and hands onAdaptability and flexibility in a dynamic and evolving / growing work environmentFantastic communication skills in all formatsA creative approach to problem-solvingAbility to collaborate effectively with multiple internal and external stakeholdersA recognition and embrace of differences and diversity in the workplaceA growth mindset and desire for continuous improvementAn alignment with our values : Ambition; Innovation; Collaboration and IntegrityBenefitsIn return for your efforts, you will also be rewarded with a competitive annual salary and benefits package.

And we strongly believe that Connexa is a great place to work.This is an exciting time to be joining Connexa – working with us will challenge you, broaden your horizons and allow you to make your mark on a totally new segment of New Zealand's telecommunications industry.If this sounds like you...

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