Customer Service Representative

Connecting people and communities| Driving eCommerce | Moving New Zealand

Are you driven by being busy and helping others? We’re looking for customer service superstars to join our head office team in Favona!

With an extensive network across New Zealand, Team Global Express gets things moving. We’re on a journey to be the most sustainable logistics leader in New Zealand and are committed to winning our customers’ trust through delivering operational excellence.

As an organisation that thrives on collaboration and creating shared clarity, please note this role is based onsite to foster close teamwork and effective communication.

About the role - Mō te tūranga

This is more than just a customer service job — it’s your entry into the dynamic world of freight and logistics. You’ll gain hands-on experience with our operations, systems, and customer base, making this the perfect launchpad for future roles in areas such as sales, claims and operations.

Key duties include :

Support our internal and external customers via phone, email and live chat.

Proactively look for ways to make things easier for our customers

Collaborate with internal teams

Deliver great outcomes

Resolve queries in a timely and professional manner

Deliver excellent results by achieving clear KPI targets

What will you bring? – Ōu Pūkenga?

To succeed in this role you’ll need to have a great attitude, a willingness to learn and a passion for delivering great customer service.

Additionally, you will bring :

2+ years’ experience in a similar role – call centre, reception, retail

Resilient and adaptable – able to work well under pressure

Great time management and organizational skills

Excellent communication skills, both written and verbal

Experience working with various computer systems and applications

Demonstrable problem-solving skills

Experience with Salesforce would be beneficial.

Your Benefits - Ō Painga

You'll be part of a team going places, building a legacy of best practice and working with people keen to draw on your expertise. Plus, you'll be making a genuine difference, all while getting to have fun along the way with a great bunch of people.

Additionally, you’ll get.

Free staff car parking.

Enjoy the convenience of our onsite cafeteria offering freshly prepared hot meals every day—subsidised to help you eat well and stay focused.

Access to our staff welfare trust will cover 80% of your medical bills up to $1500 per year.

Access to heavily discounted holiday homes across New Zealand.

A national commitment to attaining the highest standards in Health, Safety, and Environment (HSE) through best practise.

How to apply - Me pēhea te tono

This is a phenomenal opportunity to join an awesome company and team so express your interest today.

Team Global Express is an Alcohol and Drug Free Workplace. Pre-employment checks will include an MOJ, Drug & Alcohol Testing, Medical Assessment and Reference Checking.

All applicants must be legally entitled to work in New Zealand effective immediately.