Loan Operations Manager

Job DescriptionJob DescriptionQueenstown Bank is Celebrating over 125 Years of Community Banking!

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!

Summary : Oversight of maintaining a cohesive and efficient loan administration.

This includes consumer, mortgage and commercial processing, construction, document preparation, pre-closing review, post-closing review and all aspects of loan servicing.Duties and Responsibilities : Achieve staff results by communicating job expectations to all team members within loan operations; planning, monitoring, coaching, and counseling employeesOversee various systems and vendors including LaserPro, LoanVantage, Factual Data, Lender Solutions, FiServ & PrecisionEffectively support the lending teamFunction as a resource for training and development for all aspects of lending operationsMaintain commercial and consumer documentation standards, keeping abreast of changing legal situations, regulatory requirements and product specific issuesEstablish and monitor performance and production levels within loan operationsAssist compliance in preparation of exams, audits and loan review, which includes report and document preparation, and any responses or corrections requiredEnsure accuracy of reporting for deficiencies, tracking items and monthly volumesManage post-closing functions to ensure liens are perfected in a timely mannerReview and audit functions and procedures on a regular basis to improve quality, compliance, and productivityWork with other members of the management team in the creation of new products; developing new processes and documentationMaintains comprehensive knowledge of the Bank Secrecy Act, Customer Information Program, USA Patriot Act, OFAC, ECOA, Fair Lending, CRA and HMDAResolve problems and complaints from customers or internal colleaguesAdhere to Bank policies and procedures required by federal and state statutes, laws and regulatory rulesAdheres to Company's Safety and Security Policies and Procedures.Adheres to Company's behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.Perform other duties as assigned by managementQualifications (Knowledge, Skills, Abilities, Education and Experience) : Bachelor's degree in Business, Accounting, Finance or other related field / equivalent from a college or technical school ; and five years of Residential, Construction and / or Commercial experience with a track record of increasing responsibility required; or equivalent combination of education and experience requiredFive or more years of related loan servicing / loan administration experience requiredThree or more years of experience in a supervisory / management role leading a project, process or teamAbility to understand and carry out complex duties relating to customers and the coordination of other employees' effortsStrong leadership and management abilities requiredPossess excellent verbal and written communication skillsAdvanced knowledge and understanding of commercial & residential real estate closing, construction draw administration, escrow account administration and analysis, investor remittance, term loan portfolio maintenance, collection and default administration, loan sales and acquisitions, general ledger maintenance, maintenance of the IT system of record, and consumer protection / compliance issuesAdvanced knowledge of loan underwriting practices and experience utilizing financial applicationsAbility to schedule, train, and oversee a multi-task staff and manage time sensitive projects to conclusionAbility to create, modify budgetsPossess knowledge of accounting procedures and GL balancingAbility to communicate effectively with all levels of the organizationKnowledge of federal and state laws and regulations relating to commercial real estate loan administration and construction draw processingPhysical Demands and Work Environment : Mobility sufficient to perform activities required of position, including travel to customer locationsManual dexterity for the functional operation of office equipment, such as computers, calculators, etc.Ability to actively engage in necessary communications with internal and external customersCompany Benefit Offerings for eligible employees : Medical, Dental and Vision insurance offered 1st of the month following 30 days of employmentPaid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)12 Paid Holidays (including Birthday)401K retirement plan with up to a 4% Company match and immediate vestingTuition ReimbursementEmployer paid life insuranceEmployer paid insuranceVoluntary life and insuranceEmployee Assistance ProgramEmployee Discounts and PerksCompensation : The posted pay range for this position reflects a good faith estimate.Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities.

Queenstown Bank is an E-Verify participant.

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