Customer Service Representative

Company Description

At Ballantynes, everything we do is about delivering an exceptional customer experience. That's why our people are everything to us! It's our people and the magic they perform, that brings those exceptional customer experiences to life – whether those people are behind the scenes or ‘on stage’.

Job Description

This role is busy, varied, and the most important aspect is to provide exceptional customer service! You’ll be assisting with both front and back of house queries that come through via the phone, emails, and in person whether internal or external.

Successful Candidate

As part of a dynamic and enthusiastic team you will be passionate about providing outstanding customer service. You will be well organised, have excellent communication skills and be able to cope well under pressure, never losing your cool.

You will be a natural problem solver, happy to investigate issues with web and phone orders whilst keeping customers or staff updated on their status.

You will have previous Customer Service or Front of House experience; and from the retail sector would be advantageous. You will be a confident computer user; you will also have some experience using spreadsheets and databases.

Additional Information

This role is working Sunday and Monday, 11.5 hours.

If you have an outgoing, energetic and friendly personality and would like the opportunity to work with a team passionate about customer service, then we would like to hear from you.

Applications close, 8th of October 2025.

Please note, we will be interviewing candidates during the application period so the role may close earlier than the end date.

Applicants must have current eligibility to work in New Zealand.

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