Customer Service Coordinator - Kirkwood Avenue Hall

Customer Service Coordinator - Kirkwood Avenue HallWe are seeking a Front Office Receptionist (internally named Customer Service Coordinator) to assist with customer service, property management tasks, administration and leasing of student apartments at UniLodge Kirkwood Avenue Hall and Dovedale Campus in Christchurch, New Zealand.

This role combines front office reception, property management, and customer service, offering a supportive learning environment to develop new skills.About the roleFull-time position – 40 hours per week, shifts across Wednesday to Sunday rosterAdditional hours may be required for urgent or emergency mattersOperate the day-to-day front desk reception areaAssist with ongoing property management of student apartmentsConduct room inspections & provide general administration supportAssist residents with enquiries related to residency, studies, general needs and well-beingLiaise with third parties regarding building facilities management including maintenance, contract cleaners, security, etc.Be an active member of the emergency response team during shift timesAbout youA focus on service and quality with the passion to deliver outstanding experiencesCustomer service experience in the accommodation industryExperience with Starrez (Resident and Property Management platform) is highly regardedBe culturally aware and understanding of different culturesPolice Vetting Check (required)NZ Driver's licence (required)Why UniLodgeUniLodge specialises in student accommodation and has been an industry market leader since

The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand; we employ a team of over

• staff.

We optimise tenancy for owners and create thriving communities.

Our culture is built on trust, engagement, collaboration, and fun.

Our residents come from diverse backgrounds, and we want our teams to reflect this.

We invest in wellbeing and professional development, offering ongoing training, career progression, development reviews, and employee assistance program (EAP) services.

We provide various leave options including study leave and parental leave entitlements.Apply nowIf you're interested in joining our team, please submit your application outlining the amazing qualities and skills you can bring.

UniLodge reserves the right to withdraw this advertisement at any time.

Applications will be progressed as they are received.Note : All final applicants for this position will be required to provide evidence of a criminal record check.

People with criminal records will be considered on merit.

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