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Customer Service Coordinator - Kirkwood Avenue Hall

Customer Service Coordinator - Kirkwood Avenue Hall

UniLodge Australia PtyChristchurch, Canterbury, New Zealand
15 days ago
Job description

Overview

Customer Service Coordinator - Kirkwood Avenue Hall, Full Time, Christchurch, NZ. Based in Christchurch, NZ. Supporting student accommodation operations including front desk reception, property management, administration and leasing of UniLodge student apartments at Kirkwood Avenue Hall and Dovedale Campus.

Responsibilities

  • Full-time position – 40 hours per week, shifts across Wednesday to Sunday roster; additional hours may be required for urgent or emergency matters
  • Operate the day-to-day front desk reception area
  • Assist with ongoing property management of student apartments
  • Conduct room inspections and provide general administration support
  • Assist residents with enquiries related to residency, studies, general needs and wellbeing
  • Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security, etc.
  • Be an active member of the emergency response team during shift times

About You

  • Focus on service and quality with the passion to deliver outstanding experiences
  • Customer service experience in the accommodation industry
  • Experience with Starrez (Resident and Property Management platform) – highly regarded
  • Be culturally aware and understanding of different cultures
  • Police Vetting Check (required)
  • NZ Driver’s licence (required)
  • Why UniLodge

    UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand, employing over 1200 staff. We optimise tenancy and create thriving communities. We value trust, engagement, collaboration, and fun, with ongoing training and professional development, career progression, development reviews, and EAP services. We offer various leave options including study and parental leave entitlements.

    Apply

    Apply now. Submit your application outlining your qualities and skills. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

    Note : All final applicants will be required to provide evidence of a criminal record check. People with criminal records are not automatically barred from applying; each application will be considered on its merits.

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    Customer Coordinator • Christchurch, Canterbury, New Zealand