Waste Services Officer - Kerbside

Total Annual Remuneration $84,000 - $90,000Te Turanga | About the roleHelp us keep Tauranga clean, safe, and sustainable.

We're looking for a proactive and community-minded Waste Services Officer to support the smooth delivery of our kerbside waste collection services.In this hands-on role, you'll work closely with our contractors and internal teams to make sure kerbside services run reliably and meet community expectations.

You'll help manage bin contamination, respond to customer enquiries, and support waste education initiatives.

You'll also carry out field audits, monitor service performance, and contribute to continuous improvement.Key responsibilitiesMake sure kerbside collections are delivered consistently and meet service levelsCoordinate with contractors to resolve issues quickly and maintain service qualityMonitor bin contamination and support education and enforcement activitiesRespond to customer enquiries and complaints in a timely and professional waySupport the Senior Waste Operations Officer with bin stock and bespoke service managementKeep accurate records and contribute to service reviews and improvement projectsBuild strong working relationships with internal teams, contractors, and the communityNga Pukenga | What you\'ll need to succeedTo succeed in this role, you\'ll bringA tertiary qualification in Waste Operations, Environmental Management, Contract Management, or a related fieldAt least 3 years\' experience in waste operations, contractor coordination, or a similar roleGood understanding of kerbside collection systems, contamination management, and waste minimisation principlesStrong communication and interpersonal skills, with the ability to manage sensitive customer interactions professionallyConfidence using MS Office and data tools, and quick to learn new systems and softwareAbility to work independently, juggle multiple priorities, and adapt to changing needsA full, current NZ driver\'s licenceWillingness to step in and support other team members when neededTauranga City Council is one of Tauranga\'s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.We always strive to ensure that you feel valued and supported in the workplace.To highlight that our people are our greatest asset, we offer a wide range of benefits that include 5 weeks annual leave, flexible hours and work from home options, as well as career development opportunities.You can find out more about working at Tauranga City Council here.If you want to be part of an energetic, fun, and supportive team, then we\'d love to hear from you.

For more information, please contact Hope Lawsen at (emailprotected)Please note we will not be accepting applications via email.

If you wish to apply, please click 'Apply' at the bottom of this page and follow the link.Applications will close Sunday 28th SeptemberWe\'re committed to building a diverse team that reflects the communities we serve.

We welcome applications from people of all backgrounds, including those living with disabilities.We are an equal opportunity employer and will provide reasonable adjustments to candidates who require them during the recruitment process.You must have the legal right to live and work in New Zealand to apply for this role.Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies.

We will not pay fees or commissions related to unsolicited contact.About Tauranga City CouncilTauranga City Council is one of Tauranga's largest employers, and our talented team is here to make the city better for residents and visitors alike.

With mahi (work) spanning all the disciplines that come with running New Zealand's fifth largest city, we are always looking to attract great talent to join our driven, passionate, and community-focused team.

Whether you're embarking on your first job, a seasoned professional, or looking to try something new, build your career with us while helping to grow, develop, and nurture our city.

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