Customer Services Officer

Overview

Customer Services Officer – Whakatane, New Zealand

Reference : 6807023

Be the welcoming face of Council and help our community access the services they need.

This role focuses on delivering information, resolving enquiries, processing payments, and supporting requests for service across a wide range of Council activities.

You will also work closely with internal teams to provide efficient administration support and create positive experiences that reflect our commitment to excellent service.

The people at Whakatane District Council love what we do because we do it for others.

We work hard, and we know it's important to stop and play too.

We're on a learning journey and believe we can always do better — together.

In return, you'll get access to staff benefits including an extra week's annual leave and free or discounted access to our community facilities.

You'll be near rivers, lakes, forests, beaches, and great walks — most are on your doorstep.

What you'll do

Welcome customers at our service counters and by phone, responding to enquiries, requests, and complaints.

Process payments, applications, and registrations accurately and efficiently.

Provide timely administration support to Council departments.

Ensure high levels of accuracy in recording and managing customer information.

Maintain a professional, welcoming environment in the Customer Service Centre.

Support community engagement by respecting cultural protocols and building strong relationships.

Ko wai koe | About you

You'll be an approachable, solution-focused professional who thrives in a busy, people-facing environment.

With strong interpersonal and communication skills, you'll have the ability to manage multiple tasks while delivering friendly and efficient service.

What you'll bring

Experience in customer service, call centre, or frontline service roles (local government experience is an advantage).

Confidence with cashiering responsibilities and Microsoft applications (Outlook, Word, Excel, PowerPoint).

Strong attention to detail, accuracy, and time management.

Excellent communication skills and a genuine interest in helping others.

A positive, proactive attitude with the ability to remain calm under pressure.

A commitment to continuous improvement, teamwork, and living our Council values.

Toitu te Taumata (We're always learning and improving)

Toitu te Mauri Ora (We're passionate and proud)

Toitu te Tangata (We put people at the heart of everything we do)

Me pehea te tono mai | How to apply

If you think you've got what it takes to be one of our go-to Customer Services Officers, send us your CV and cover letter telling us about your customer service experience and what you'll bring to our team.

We're reviewing applications as they come in and will hire as soon as we find the right candidate — so don't delay in submitting yours!

For any further information, please phone 07 306 0500 to speak with Brooke Knight, Customer Experience Lead.

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