Customer Service Officer L1 - Apiha Ratonga Kiritaki

## Mo tenei turanga mahi | About this role

• About the role - Mo te Turanga
• About Inland Revenue - Mo te Tari Taake
• Inland Revenue is the backbone of New Zealand's revenue system, collecting the funds that support essential services and programmes Through a focus on excellent service and fair compliance, our work supports the country's economic strength and social wellbeing.As a Customer Service Officer based in Upper Hutt, you'll be part of a dynamic frontline team.

Our work goes beyond tax - we help fund and deliver services that support people across Aotearoa.

This role is about more than numbers; it's about people.

You'll be the first point of contact for a diverse range of customers, helping them understand their obligations and get things right from the start.In this role, you'll take the time to understand each customer's unique situation and use your judgement to help them achieve the best outcomes.

A key part of your role will involve working with customers who have overdue accounts, guiding them through repayment options, and taking fair and empathetic steps to recover outstanding debts.We support customers across six different service areas, each with its own unique mix of communication channels.

Some teams operate as fast-paced phone contact centres, while others focus more on email and online messaging.

By applying, you're expressing interest in all areas of our customer service network.

Placement will be based on where your skills are most needed, ensuring you can contribute effectively from day one.

You'll benefit from the following :

The salary for this position is $60,385 per annum.

For questions,

We honour Te Tiriti o Waitangi and uphold the principles of democracy, equity, and service.

Our values guide us in creating a workplace where everyone feels respected, supported, and empowered to thrive.

| Location : | Wellington - Wairarapa |

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