Customer Service Coordinator / Rotorua

The SPCA helps protect over 30,000 animals every year.

By rescuing, rehabilitating, sheltering and advocating for animals, we are directly improving their lives.

Our Animal Services teams run our 28 Centres, from Kerikeri to Invercargill and they are essential in us being able to do the work we do.

Job Description

About the Team

Our Centres are working hard rescuing, caring for and rehoming animals in need.

They are the face of the SPCA in their communities, working to create real and sustainable change for the wellbeing of animals.

The Centres are run by a bunch of passionate people, from Centre Managers to Animal Attendants, who prioritise animal welfare and community connection.

About the Role

We have an exciting opportunity for a Customer Services Coordinator to join our Animal Services team.

This role is -

Permanent, full time

Tuesday to Saturday, 8.30 am – 4.30 pm

In this role you get to see the best and the worst.

It is a rewarding, fulfilling, and essential role, as well as demanding, heartbreaking and physical.

It takes a special kind of person to do this role but what you get back can really fill your cup.

The Customer Service Coordinator acts as a key member of the SPCA Centre, providing excellent customer service to customers, volunteers and fosterers of SPCA in person, over the phone and digitally.

They actively participate in the Customer Service Team by ensuring the efficient and effective operation of the customer service area by performing a variety of duties to a high standard.

The Customer Service Coordinator actively engages with the community by way of in-person customer service, foster and volunteer recruitment and coordination, and actively works towards recruitment and maintenance of the foster and volunteer network.

They support the fosterers and volunteers by providing them with the tools and resources they need, and ensure the Centre is appropriately supported.

Responsible for ensuring the physical health and behavioural needs of any animals in their care are met to a high standard, in accordance with SPCA's Policies and Procedures and the Animal Welfare Act 1999.

About You

You're an animal advocate, you are passionate about animal welfare, care and education.

Our vision, purpose and values resonate with you and you have a love for working with both humans and animals.

You will also have –

Animal handling experience and knowledge

Experience working with volunteers and increasing volunteer and foster numbers and capability

Influencing and conflict management skills

Strong communication and customer service skills

The ability to think on your feet

A positive and friendly approach to customers, animals and team members

High empathy and resilience

Experience working in a busy environment where multitasking is key

Experience working with the community in a customer facing role

Our Perks

Our team is full of passionate, purpose-driven people who love animals and want to make the world a kinder and more compassionate place.

Some other perks include –

To be a part of the greater good – to have the privilege of making a difference to the welfare of animals across New Zealand

Consistent support and an opportunity to continue to learn

Opportunity to bring fresh thinking and new ideas to get involved in projects that can build on the solid foundation that we have

To work with like minded people

A paid day off on your birthday

On site parking available (if available)

How to Apply

For more information about impressive work we do and the impact we have here at the SPCA click here.

For the job description click here.

If you are ready to be part of something amazing, APPLY NOW – we can't wait to see your application!

Applications for this role may be reviewed as they are received so we encourage you to apply as soon as possible!

We have a diverse, inclusive and values driven culture at SPCA.

We value a diverse work environment because teams are stronger with different perspectives and experiences, so we welcome people from all walks of life to apply.

All applicants must possess the legal right to work in New Zealand, either as a New Zealand or Australian Citizen or by holding a valid working visa.

Simply click Apply and complete our simple online application process.

Please contact

• if you have any additional questions.

Only applications submitted through the official process will be considered.

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