Service Manager - Lifewise Ki Te Arawa Rotorua

Lifewise Ki Te Arawa Rotorua Service Manager

Position Description

The Lifewise Trust (Lifewise) is a community organisation with over 150 years of history, rooted in the Methodist Church of New Zealand Te Haahi Weteriana o Aotearoa.

Lifewise works alongside marginalised communities to co-create better services and solutions to enable their full participation and ability to thrive.

We are committed to fostering a society where everyone feels valued and has a sense of belonging.

Lifewise is an innovative organisation committed to working together with marginalised people and communities to co-create better services and solutions to enable their full participation and ability to thrive.

Our Rotorua based teams deliver a range of services across the Bay of Plenty Region.

Those services include :

Supported Housing Pathways

Our Transitional Housing programme works with individuals and families experiencing complex challenges to access and sustain safe, appropriate housing.

We help people build stable, independent lives.

Mental Health & Addictions

An embedded supported accommodation provider catering 24 / 7 care to people experiencing mental distress and addiction-related issues.

The Mental Health & Addictions team promotes wellbeing, and works alongside people to achieve their personal recovery goals.

Purpose of Position

The Service Manager is responsible for leading the day-to-day operations and strategic direction of Lifewise ki Te Arawa services.

This role ensures the successful completion of current initiatives while identifying opportunities for innovation, service enhancement and growth.

The Service Manager plays a pivotal role in fostering a high-performing, client-centered culture that is based in community and supports Te Ara Tauwhirotanga, a local co-designed model of care.

This model champions people-centred approaches, incorporating Maori culture through its pou (pillars) of Tangata (People), Tikanga (Values), and Taiao (Environment).

The model integrates a whole-of-health approach, community consultation, and culturally safe practices, such as those provided by the Manawa Pou service.

The framework also draws on Te Whare Tapa Wha, promoting holistic wellbeing.

As a member of Lifewise's Senior Leadership Team, the Service Manager contributes to organisation-wide strategy and service integration.

This includes designing and implementing models that break down silos and enable wraparound support for service users.

The role requires strong leadership across recruitment, quality assurance, health and safety, and client welfare.

Three Trust Values

Compassion Arohanui

Courage Maia

Respect Whakaute

Integrity Ngakau Pono

Who You Report To

You report to the Lifewise Chief Operating Officer

Who Reports To Me

Administrator x1

Registered Health Professionals x2

Team Leaders x2

Key Working Relationships

Internal

Lifewise Rotorua Supported Housing Pathway team

Lifewise Rotorua Mental Health & Addictions team

Wider Lifewise employees

External

Rotorua Housing First team

Government Agencies

Other Service Providers

External sector agencies as appropriate

Clients and whanau

Level of Delegation

As stated in The Three Trusts' Policy on Delegated Authorities

What You're Responsible For

Leadership

Leading all operational and business-related activities of the Lifewise Ki Te Arawa Services so that they are effective and efficient and provide a high-quality service to clients.

Providing leadership to ensure the service's employees contribute to and achieve key performance indicators in line with strategic direction and business plans.

Quality

Ensuring appropriate performance of the Service against contract and certification standards; ensuring quality and audit standards are met.

Ensuring strong levels of satisfaction for our key stakeholder groups of clients, staff, partners and funders.

Ensuring a continuous focus on the achievement and ongoing maintenance of standards of excellence in all business and management systems and processes including legislative and contract compliance.

Financial

Financial and budgetary delegations for the service as per the Delegated Authorities Policy.

Managing and maintaining existing funding contracts and identifying and developing additional funding opportunities to promote financial sustainability.

Strategic Development

Managing key relationships with partners, funders and sector leadership.

Innovating and further developing the models of delivery for Lifewise services.

Health and Safety

Report all incidents, accidents and near misses that occur during work

Actively participate in any health and safety initiatives and contribute to improving health and safety practices

Use any provided Personal Protective Equipment as required

Take reasonable care for your own health and safety

Take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons.

Cultural Competence

Understand the position of Maori as the tangata whenua.

Commitment to the principles of the Treaty of Waitangi and an openness to understanding the application of the articles of Te Tiriti in the context of The Lifewise Trust.

Note : The above performance standards are provided as a guide only.

Performance measures will be discussed between the team member and manager as part of the performance planning and review process.

Essential Qualifications & Experience

3+ years experience in people management and leadership roles.

Experience in managing the implementation of new systems

Good experience of operational leadership in social sector or health related field.

Proven performance in operational / service management including people management, budget management, service management

Relevant tertiary qualification, preferably in management or leadership.

Desirable

Experience in developing new health services or managing service change.

Experienced in working cross culturally.

A clinical qualification.

Essential Skills & Abilities

An ability to work within a strengths-based framework.

The ability to work outside of normal office hours and on-call if required.

Desirable

Strong analytical and problem-solving skills; proficiency in digital tools and data systems

Organisational Competencies

Acting with Integrity - operates in a transparent and ethical manner.

Demonstrates the Three Trusts values.

Commitment to the service - promotes high quality care for the community we support.

Demonstrates a commitment to understanding and meeting clients' expectations and delivering a high-quality service.

Sensitive to the needs and concerns of clients.

Building relationships - interacts with and develops effective working relationships with a wide range of people in different situations.

Teamwork - commitment and support for the work of the team.

Delegates effectively.

Pools ideas and builds on the contributions of other team members.

Digital Competency - Comfortable using digital tools and platforms for service delivery, reporting, and communication.

Cultural Responsiveness - ability and desire to show cultural sensitivity, awareness and understanding of diversity.

This includes reinforcing culturally sensitive behaviour, being responsive to Maori and other cultural groups.

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