Customer Service Specialist - Car Seat Installer

At Baby Bunting, we're all about ensuring the safety of the tiniest members of the family – and that's where YOU come in! We're on the lookout for a safety-focused individual to join our fantastic team and help us keep those precious little passengers safe while they travel.

In this exciting, customer-facing role, you'll be a trusted hero to new parents and caregivers, helping them safely install car seats and ensuring every journey is a safe one.

• ?? Location : Westgate
• ?? Employment Type : Permanant Part-Time
• ?? Roster : Tuesday 10am -1pm / Thursday 1pm - 4pm / Sunday 10am - 2pm

Why Westgate?

• ?? Our 5thstore in NZ will be located in the heart of Westgate Shopping Centre – a vibrant retail hub with great transport links, free parking, a wide range of dining and shopping options, and a lively community atmosphere. This is your chance to work in a fresh, modern store environment while enjoying the convenience and energy of one of the region's busiest retail destinations.

What We're Looking For :

• No experience required! If you're physically fit, can climb in and out of customer cars with ease, and have the ability to work with small clips and restraints, we'll provide full training and certifications! ??
• A passion for safety and a desire to make sure little ones travel securely.
• A friendly, approachable attitude, and the ability to break down technical details into simple, understandable advice.
• Strong communication skills and a willingness to learn!

What Will You Be Doing?

• ?? Installation Wizard :
• Safely install car seats with expert precision in customer vehicles, following Baby Bunting's Installation Principles.
• ? Customer Service Excellence :
• Be the face of Baby Bunting by welcoming families with a big smile and answering all their car seat safety questions (because, let's face it, parents always have questions).
• Show customers just how easy and important it is to get those car seats installed correctly!
• ?? Safety Expert :
• Educate parents on the do's and don'ts of car seat use – you'll be their go-to person for peace of mind.
• Stay up-to-date with the latest safety regulations and car seat guidelines, ensuring all installations meet the highest safety standards.
• ?? Store Support Superstar :
• Help with other in-store tasks like inventory, product demonstrations, and sharing your child safety knowledge with the team.

Why Baby Bunting?

• ??Make a Difference : You'll be directly involved in keeping Australia's littlest passengers safe and sound!
• ??Growth & Training : We'll provide all the training and certifications you need to become an expert in child car seat safety.
• ??Supportive Team : You'll be working with a passionate group who believes in delivering top-tier customer service and making a real impact.
• ??Fun, Dynamic Role : Every day is different, and you'll get to meet new people and help them with one of the most important purchases they'll make!
• ???Team Discounts : Enjoy amazing team discounts.
• ??Paid Parental Leave : We've got your family's back with paid parental leave for both primary and secondary carers.
• ????Employee Assistance Program : Life can throw a lot at us, and we're here for you with our Employee Assistance Program – providing that extra support whenever you need it, so you can tackle anything that comes your way. ??

Recruitment Process

Apply Online– Submit your application through our careers portal.

Application Review– Our Talent Acquisition team will review your application.

Video Interview– If your profile is a match, you'll be invited to complete a short online video interview.

Assessment Centre– Successful applicants will be invited to attend an assessment centre on either13 or 14 October 2025(location to be confirmed).

Pre-Employment Checks– If successful, we will begin pre-employment checks.

Offer & Contract– Once checks are complete and satisfactory, we'll issue your employment contract.

Start Date– Employment to commence 3-4 weeks before (depending on position) the grand opening.

Grand Opening– The store officially opens on20 December 2025!

Please Note :

If you have leave planned during the seasonal period (including public holidays), please let us know. If your roster includes a public holiday, you will be required to work on that day.

Due to the intimate and personal nature of our work, successful applicants will also need to undergo a Ministry of Justice Check.