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Service Delivery Manager
RWA PeopleQueenstown, Otago, New Zealand1 day ago
Job descriptionStrong knowledge of IT service management frameworks (e.g., ITIL). Solid technical background across infrastructure, applications, and ITSM tools. Proven leadership experience managing and motivating ICT teams. Excellent communication, negotiation, and problem-solving skills. Ability to analyse data, identify risks, and deliver practical solutions. ITIL and / or PMP certification (highly desirable). Previous experience in industries aligned to the region. Knowledge of agile and DevOps practices. Familiarity with service desk platforms such as FreshService, ServiceNow, or BMC Remedy. Skiing or snowboarding ability (yes, really - this will be an advantage for connecting with the local culture). Join a collaborative and supportive ICT team. Lead a function where your input directly shapes service excellence. Work in one of the most stunning locations in New Zealand. Enjoy the lifestyle balance that Queenstown offers.
Overview
Are you an experienced Service Delivery Manager with a passion for driving IT excellence and leading high-performing teams? This is a unique opportunity to take ownership of IT service delivery in a dynamic environment, working with a diverse range of stakeholders while enjoying the lifestyle benefits of living in Queenstown.
Responsibilities
- Manage the delivery of IT services, ensuring alignment with business requirements.
- Develop and monitor SLAs and KPIs to maintain high service standards.
- Act as the primary contact for service delivery issues and escalations.
- Build strong relationships with business units, clients, and third-party providers.
- Lead, mentor, and develop the Service Desk and wider ICT team.
- Drive process improvements, service reviews, and compliance initiatives.
- Monitor performance data, identify trends, and present insights to senior stakeholders.
What We’re Looking For
Nice to Have
Why Apply?
Ready to take the next step in your IT leadership career? Apply now to join a forward-thinking team in an environment where work and lifestyle truly connect.
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Service Manager • Queenstown, Otago, New Zealand
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