Support Officer

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Make a difference with Immigration New Zealand

Salary range - $55,624 - $65,829 | Auckland CBD based

Fixed term to 30 June

Overview

The Refugee and Migrant Services branch sits within the Immigration Branch.

The Refugee Status Unit is responsible for deciding claims for Refugee and Protection Status in New Zealand.

An opportunity exists for a motivated Support Officer in the Refugee Status Unit within the Refugee and Migrant Services Branch of Immigration New Zealand.

As Support Officer you will contribute to the operations of the Unit by :

Data entry e.g. for confirmation of claim forms

Managing information systems : recording, storing and retrieving information in written and electronic formats

Being the public face of the unit – assisting claimants and their lawyers and responding to inquiries from the public

In return we offer

A busy and varied role

An inclusive and supportive team delivering important outcomes within the Immigration system

Convenient central city location

Skills and Experience Required

Excellent communication skills including sound written skills

An ability to communicate and deal with the public

Ability to quickly assimilate new information and areas of work

Ability to multitask and manage a range of support functions

Working without supervision managing and organising fluctuating workloads in sometimes stressful situations

Good appreciation of quality service delivery and excellent organising ability

Ability to deliver in strict timeframes

For your application to be considered you must be a New Zealand citizen or have New Zealand Permanent Resident Visa.

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Our values

Maia– Bold and brave

Pae Kahurangi – Build our Future

Our aspirations are echoed in our Maori identity – Hikina Whakatutuki – which broadly means 'lifting to make successful'.

MBIE recognises the partnership founded under TeTiritio Waitangi between Maori and the Crown and is committed to giving effect to TeTiritio Waitangi.

We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups / organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

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