Customer Service Representative

MCC, 19 Smales Road, Auckland, Auckland, New Zealand

Job Description

Posted Thursday, November 6,

• at 1 : 00 PM

Build your Career with an Industry Leader

Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally.We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors.Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis.

It is our labels that identify, promote, and help sell our customer's products!

With109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.

About the role

We're on the lookout for a passionate Customer Service Representative to join our dynamic team at MCC's East Tamaki, Auckland plant.

This is not a typical Customer Service Representative role.

You'll be heavily involved with Account Managers, the art department, and the production team on the plant floor - acting as the key point of contact between customers and internal teams.

You'll build deep technical and customer knowledge, deliver outstanding service, and help drive our commitment to excellence.

Most customer communication will be via email, rather than phone or face-to-face.

This is a fantastic opportunity for someone with a process driven mindset and strong customer-centric approach who's ready to grow their career and be part of a global organisation that values innovation, teamwork, and continuous improvement.

Duties include

Responding to customer inquiries, process orders accurately, and provide timely updates on order status.

Supporting our Account Managers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs.

Maintain accurate records, update customer information, and ensure all documentation is processed efficiently.

Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions.

Work closely with the wider Customer Services team to improve processes, share insights, and contribute to a positive work environment.

About you

You will have experience in customer service.

Experience in manufacturing, print or the packaging industry is a must.

Detail oriented and process driven.

Ability to work under pressure and multitask.

Demonstrates a high level of initiative and self-motivation.

Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.

Must have valid New Zealand working rights.

The Benefits

Competitive pay and benefits package.

Free onsite parking.

Health & wellness program and Employee Assistance Program (EAP).

Career development opportunities locally and globally within MCC.

Employee referral rewards for helping us find great people.

Recognition programs that celebrate performance and contribution.

Regular social events fostering a fun and friendly workplace.

A values-driven, inclusive, and supportive culture.

Apply now

Are you Interested or know someone who could be?

Let them know!

If you don't quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application.

If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter.

Diversity & Inclusion

At MCC, we believe what makes us unique, makes us better.

We embrace & care deeply about creating a workplace where our people feel valued & empowered.

We are committed to providing an environment in which everyone is included, treated fairly & with respect.

We consider our people our best asset & understand the importance of bringing different perspectives.

We are committed to providing equal opportunity regardless of gender identity / expression or ethnicity, disability, sexual orientation or life stage.

We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

MCC, 19 Smales Road, Auckland, Auckland, New Zealand

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