Customer Service Representative

Join to apply for the Customer Service Representative role at TTEC.

Your potential has a place here with TTEC's award-winning employment experience.

As a Customer Service Representative working in Auckland, New Zealand, you'll be a part of bringing humanity to business.

What You'll Be Doing

Do you have a passion for helping others and giving them peace of mind?

You'll work to resolve the customer's issues before escalating to the next level.

Whether it's getting answers for customers quickly, supporting marketing of the client's products through brand welcome calls or annual service reminder calls, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

Communicate resolution / information to customers in a confident and knowledgeable manner.

Ensure all customer records are maintained with current information and accurate details relating to concerns raised.

Lead the resolution of customer complaints, working with multiple internal and external stakeholders.

Proactively prioritize customer concerns, actively escalating for assistance where required under defined company process.

Advocate for the customer to promote brand loyalty.

Investigate and recommend levels of financial assistance for customer claims.

Assist in special projects and participate in any other duties as requested.

What You Bring To The Role

High school certificate.

2 years of work experience in a customer–service role.

Recognize and solve problems of mid-to-high level customer-service issues.

Computer savvy.

What You Can Expect

Diverse and community-minded organization.

Career-growth and lots of learning opportunities for aspiring minds.

Working hours – 7 am to 3 pm – Monday to Friday.

26 NZD per hour guaranteed, and all the benefits you'd expect and maybe a few that would pleasantly surprise you.

A Bit More About Your Role

We'll train you to be a subject-matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions.

We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You'll report to Team Lead.

You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy.

That's all we do.

Since

• , we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal-opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

Primary Location

NZ-N-Auckland

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Telecommunications

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