Customer Service Agent

OverviewBe among the first 25 applicants.

This role is for a Customer Service Representative based at our Auckland Office, Sparex, a leading supplier of agricultural parts and accessories with over 60 years of history.Join a team passionate about making a difference in the agricultural industry.

The company aims to deliver quality products while creating a supportive, rewarding workplace.

Your contributions matter, and you'll be part of a collaborative, forward-thinking environment.Job SummaryIn this position, you will provide customer service and maintain professional standards.

Responsibilities include supporting the Sparex dealer network and retail customers by serving as the primary contact for all parts inquiries and conducting timely follow-ups with dealers and company personnel.

The role also involves performing administrative tasks according to established procedures, soliciting and processing dealer parts orders to achieve sales targets, managing e-commerce activities, and responding to related inquiries.Your ResponsibilitiesDeliver excellent customer service by handling all inquiries professionally, responding quickly to calls and emails, and supporting counter, phone, and web orders.Efficiently handle administrative tasks, process orders, and manage sales calls, technical inquiries, and referrals with accurate documentation.Comply with all company policies, including health and safety regulations, and follow safe working practices.Deliver strong customer relationship management, implement CRM strategies, and support marketing efforts.Participate in training as agreed and help customers learn about the products and e-commerce site.Your Experience and QualificationsStrong customer service experience in similar industries or practical knowledge of hand tools or parts distribution preferred.Ability to demonstrate proven customer service abilities that position the company as the first choice for dealers and farmers seeking support.Your BenefitsCompetitive base salaryA company performance related annual bonusContinuous inhouse trainingAble to purchase Employee Stock Purchase Plan ( ESPP ) after a qualifying periodWe value inclusion and recognize the innovation a diverse workforce delivers to our farmers.

Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.Note : Please be aware that this position does not provide sponsorship; only candidates with full work rights will be considered.

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