Customer Service Specialist (Fixed Term)

Mo te turanga | About the roleThis is a 10-month fixed term position to cover secondment.

We are the first point of contact for most incoming customer interactions across the Waikato Regional Council.

Delivering timely and informative responses via phone, face to face, email, chat or social media supports our goal of providing a positive experience for our customers.Our main responsibilities are triaging and responding to customer enquiries, including but not limited to : Due diligence and land sale requests in relation to the Resource Management ActResource Consent process and application initial queriesPublic Transport enquiriesIncident management and emergency responsePest plants and animalsCouncil meetingsCivil defence supportRiver and Catchment managementFarming activities and land useMo te tangata | About youOur ideal candidate will be someone who has the following skills : Resilience, empathy and the ability to stay calm in challenging situationsStrong communication skills both written and verbalAbility to exercise good and logical judgementProactive and excellent attention to detail in both written and verbal communicationsAbility to multi-task and prioritise workHigh data entry accuracy and sound knowledge of Microsoft Office suiteDiscipline to conduct self-directed learning and studyStrong computer literacy and technological skillsMo nga pukenga | Qualifications and experiencePreferably you will have a tertiary level office management qualification or at least 3-5 years' experience in customer service either in an office environment, business support, administration experience, and / or you may have proven experience : In a contact centre / administrative centre environmentProviding face to face customer service in any industryWithin a council or other government agencyMo te tima | About the teamOurs is a team of strong work ethic and integrity.

We are inclusive and supportive of one another and encouraging of open and positive communication.

We are a highly functioning team who values and respects the thoughts and ideas of others, while still taking time out for some laughs and good-natured banter.Reporting to the Customer Experience Team Leader, you will work alongside 3 other Specialists and the Experience Coordinator.Mo matou | About usWe work hard to care for the mighty Waikato, so current and future generations will benefit from a healthy environment, strong economy, and vibrant communities.Our mahi is as diverse as the region we care for and the people who share it.

Our work helps look after our region's water, soil, air, geothermal areas and coasts - so we can all enjoy these precious resources for generations to come.Customers sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service.If you'd like to understand more about what we do please refer to the role description.By partnering with iwi and working with many others in our communities, our collective kaitiakitanga will make the Waikato region even better.

Together, we'll create a sustainable future that will make a positive difference to people's lives.Mo te tuku tono | How to applyApplications will be reviewed as they come in, and this role will close on Sunday 19th OctoberFor a copy of the role description, please refer to the role description.If you have any questions about the role, please contact

• apply for this job, please click 'apply' and include your CV & cover letter with your application.

Apply now!

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