Customer Service Agent

Overview

Customer Service Agent position based at our Auckland Office, onsite.

You will provide customer service and maintain professional standards, supporting the Sparex dealer network and retail customers as the primary contact for parts inquiries and timely follow-ups with dealers and company personnel.

Responsibilities

Serve as the primary contact for all parts inquiries from dealers and retail customers.

Conduct timely follow-ups with dealers and internal teams.

Perform administrative tasks according to established procedures.

Solicit and process dealer parts orders to achieve sales targets.

Manage e-commerce activities and respond to related inquiries.

Deliver excellent customer service by handling inquiries professionally and supporting counter, phone, and web orders.

Process orders, manage sales calls, handle technical inquiries, and document referrals accurately.

Comply with company policies, including health and safety regulations, and follow safe working practices.

Develop customer relationships, implement CRM strategies, and support marketing efforts.

Participate in training and help customers learn about products and the e-commerce site.

Qualifications

Strong customer service experience in similar industries or practical knowledge of hand tools or parts distribution is preferred.

Demonstrated customer service abilities that position the company as the first choice for dealers and farmers seeking support.

Ability to work in a fast-paced environment and collaborate across teams.

Benefits

Company performance-related annual bonus

Continuous in-house training

Eligibility to purchase Employee Stock Purchase Plan (ESPP) after a qualifying period

Additional Information

Please note that this position does not provide sponsorship; only candidates with full work rights will be considered.

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