Client Assistant

Client Assistant

Application Deadline : 28 November

Department : Branch Network

Employment Type : Permanent - Full Time

Location : Auckland Head Office

Reporting To : Vrittika Malani

Description

We are looking for a highly organised and solutions-focused individual to join our Auckland CBD team.

Our Client Assistants are a key part of our team, partnering with a Client Manager to deliver exceptional customer service and administrative support.

This includes the delivery of quality service to clients, intermediaries and other divisions within Perpetual Guardian.

No two days are the same, as the role offers a dynamic and diverse range of responsibilities on a daily basis.

About You

You will have strong experience in a role requiring attention to detail and demonstrate the ability to keep pace with a busy office.

While it is not essential for you to possess specialist knowledge in our industry (Wills, Trusts, Enduring Power of Attorney - you will receive full training), what you must be able to demonstrate is a drive and a track record of providing the highest level of customer service and administrative excellence!

You will also be a team player.

Key Responsibilities

Ensure delivery of a high-quality, accurate and timely service to our clients.

Build strong relationships, both internally and externally.

Ensure full compliance with statutes, regulations and company policy.

Achieve the agreed productive / chargeable hours target.

Attend client meetings where appropriate.

Skills, Knowledge and Expertise

Ability to keep pace with a busy office and juggle multiple tasks and deadlines.

2+ year's administration and customer service experience, preferably in financial services or the trustee industry.

Ability to maintain deep relationships with clients and referrers via meaningful engagement.

Proven computer skills, including using Microsoft Office.

Experience working with Client Relationship Management (CRM) systems is highly preferred.

Excellent attention to detail and strong work ethic.

A flexible working style with the ability to excel when working independently and as part of a team.

Benefits

Opportunity to work with Wealth Management Experts in New Zealand – career growth and training opportunities.

This role can be a gateway into the specialised industry of wealth protection.

Health and Life Insurance Cover

Discounts on company products – including free will!

Discounts on products and services through commercial business partners

• Eligibility criteria apply.

Next Steps

Applications must include an up-to-date CV as well as a Cover Letter addressing the selection criteria above and why this role interests you.

We will accept applications up until 28 November, though we will commence interviews as we see suitable candidates coming through and may close the role earlier.

Please note that we will not be providing feedback on applications before the interview stage.

Only candidates who are legally entitled to work in New Zealand will be considered.

Previous applicants need not apply.

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