Customer Service Representative

Overview

Be part of our professional and fun Customer Service Team.

Grow your career.

About us

New Zealand Panels Group is a leading manufacturer and distributor of decorative interior panel products used by the joinery industry.

We also supply high pressure laminates, porcelain and engineered stone benchtop materials along with a range of substrates and stainless-steel products.

Specified by New Zealand's top architects and designers, our products can be found in projects built by the country's leading residential and commercial builders.

About the role

We are on the hunt for a team player with excellent customer service skills and prior experience.

Reporting to the Customer Services Team Leader, you will be part of our Auckland Customer Services team who provide exemplary service to make sure our customers feel valued and supported.

Your daily responsibilities will include :

Processing and maintaining customer orders

Responding to customer enquiries via phone and email

Processing credit notes

Resolving customer issues as and when they arise

Building and maintaining strong relationships with internal teams to ensure excellent customer outcomes

Deliver the customer the best possible service, on time, every time

About you

You pride yourself in providing supreme service to your customers and go above and beyond to ensure customer satisfaction.

This is a fast-paced role and requires someone with a good level of confidence, who is ready to get in and get the job done.

You also enjoy having fun while working and have a great sense of humour.

You'll possess the following which will see you succeed in this role :

2+ years' Customer Service experience

Feeling satisfaction from helping others and solving problems

Confidence on the phones and being able to build rapport with a diverse range of people

Strong attention to detail and excellent organisation skills

Ability to multi-task and work well under pressure

A positive attitude and willingness to learn

If you're passionate about helping others and providing great service, we would love to hear from you.

We're one team, working together, making it happen!

Working at NZPG is great

Our staff benefits include :

Employee Assistance Program

Recognition Awards

Employee Referral Program

Employee Suggestion Program

Long Service Payments

Health Insurance Discount

Free Annual Health Checks

Staff discounts

Free parking on site

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