Guest Services Executive

To assist the Guest Services Manager in the supervision and control of Front Desk operations and carry out of all guest service duties.

To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.

To determine daily room requirements and ensure guest’s special requests are being checked, room blocked as per guest’s request.

To take charge and ensure preparation work is done prior to groups check-in.

To receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Manager

To brief and update Guest Services Officers on events and latest developments.

Requirements

• Positive work attitude and team player.
• Good communication and public relations skills.
• Able to perform rotating shift and work on weekends / public Holidays

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