Lead Technical Business Analyst - Analysis & Design

Drive strategic business analysis and digital transformation across enterprise-wide initiatives.

About our team | Mo te tima :

Every week, around 1.4 million New Zealanders count on MSD for income support and services to connect with work, housing and better lives for their families.

Information Systems & Technology (IST) provides the technologies, innovation and expertise that enable MSD staff and partners to deliver these essential services, today and into the future.

We're driving a once in a lifetime transformation of services for New Zealanders.

IST is a key enabler of this change bringing together strategic thinkers, technology specialists and delivery leaders to design solutions and deliver change while keeping vital services running reliably every day.

About the role | Mo te tunga :

As a Lead Technical Business Analyst, you'll help to bridge the gap between business needs and technology—translating complex requirements into impactful solutions.

You'll support the lead business analysis across multiple projects, drive strategic alignment, and champion best practices.

Key responsibilities include :

• Support the leadership and oversight of business analysis across multiple projects and teams
• Provide strategic advice to delivery leads and senior stakeholders
• Help to develop training and upskilling programmes for the A&D Team
• Ensure alignment between technical solutions and business objectives
• Champion best practices in requirements management and solution design
• Lead enterprise-wide process improvement and automation initiatives
• Guide adoption of emerging trends and industry best practices
• Ensure governance and compliance in technical solution delivery
• Represent the BA practice in strategic and enterprise-wide initiatives

We're committed to creating a workplace that reflects the communities we serve.

We welcome applications from people of all backgrounds, cultures, and experiences.

Diverse perspectives strengthen our mahi, and we value the unique contributions everyone brings to the team.

Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.

What you bring | Ou pumanawatanga :

We're looking for a strategic thinker and experienced BA leader who thrives in complex environments.

You'll bring :

• Extensive experience leading business analysis across large-scale projects
• Strong knowledge of business analysis methods and practices
• Strong people leadership skills with previous experience coaching and mentoring others
• Proven ability to influence senior stakeholders and drive strategic decisions
• Experience aligning technical solutions with business goals
• Expertise in process improvement and automation initiatives
• Experience developing BA frameworks and training programmes
• Strong stakeholder engagement and relationship management skills
• Familiarity with SFIA-aligned skills such as BUSA, REQM, UNAN, METL, RLMT, BSMO, and BPRE
• Experience with feasibility assessments, change control, and problem management
• A collaborative mindset and commitment to continuous improvement

Position Description | He Whakaahuatanga Tunga :

A copy of the position description can be found here.

Lead Technical BA position description.

Salary | Utu-a-tau : $139,

• $170,

Applications close | Ka kati nga tono hei te : Friday 24 October

About us | Mo matou :

The Ministry of Social Development is a people-centred organisation.

We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.

Our people are as diverse as the communities we serve.

We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

How to apply | Me pehea te tuku tono :

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Note : Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

All applications must be made online.

If this is not possible or if you have any queries, please contact us at

Internal MSD Employees – please apply through your myHR portal at work.

This will ensure that your myHR employee profile is visible as internal candidate.

Joining us | Ko te hono mai :

Joining MSD means being part of a whanau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment.

We work together to make a difference for communities while doing the right thing with integrity.

You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.