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Lead Technical Analyst - Enterprise Technology

KiwibankAuckland, Auckland, New Zealand

10 hours ago

Job description

Overview

We’re looking for a Lead Technical Analyst (Lead Application Specialist) to join our Enterprise Hub and take ownership of key platforms that support our banking environment—today and into the future. You’ll play a crucial role in ensuring our systems are secure, stable, and scalable, while supporting delivery and innovation across the business.

Key responsibilities

Support delivery of enterprise applications and platforms, ensuring they are secure, scalable, and aligned with business needs
Monitor and improve the digital employee experience using tools such as Nexthink, analysing sentiment and performance data to proactively resolve issues
Design and implement AI-enabled workflows that automate routine tasks and support strategic outcomes using existing tools including ServiceNow and Co-Pilot Studio
Collaborate with IT teams across the Enterprise Hub to optimise the digital environment
Lead technical analysis, design, and integration efforts across complex systems with multiple dependencies
Develop and maintain dashboards, reports, alerts, and proactive monitoring capabilities
Provide hands-on support and training for ServiceNow, NexThink and our AI tools

Role specifics

Auckland / Wellington based opportunity

Fixed Term Contract role – 18 Months

Banking benefits, flexible working options and more

Key skills and experience

Strong technical expertise across enterprise applications / platforms is preferred but not essential

Hands-on experience across the full software development lifecycle (SDLC)

Proven ability to lead technical analysis, design, and integration efforts

Ability to communicate technical concepts to non-technical stakeholders

Confident working with architects, engineers, suppliers, and product teams

Experience working across business engagement or service management functions

Ability to align platform delivery with strategic business outcomes

Bonus

Experience mentoring engineers or leading small technical teams

Experience with ServiceNow and Nexthink is highly advantageous

Familiarity with ALM planning, and platform simplification

Exposure to enterprise governance processes

Experience designing and deploying AI-powered tools and automation strategies

Culture and benefits

We offer flexible working arrangements and a wellbeing day each quarter to support the wellbeing of our people. Our benefits include discounted banking and a comprehensive package for new parents. We are a certified B Corporation, a Pride Pledge partner, the first bank in Aotearoa to receive the Gender Tick, and an accredited Living Wage employer.

Application information

Apply now – we will be reviewing applications throughout the advertising period, and we reserve the right to withdraw the ad at any time. Applications close Tuesday 21 October, midday.

Note : due to a high volume of applications, there may be a delay in our response. Thank you for your patience.

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Technical Analyst • Auckland, Auckland, New Zealand