Senior Business Analyst - CX

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An exciting opportunity has arisen for a Senior Business Analyst with expertise in User Experience to join a dedicated team in Auckland. You will be empowered to bring your design thinking skills into an agile environment, collaborating closely with product managers and developers to deliver solutions that are both simple and intuitive. With no separate design team, you will have end-to-end ownership of shaping user journeys, designing screens, and defining functionality from initial insight through to release.

What You'll Do

• Collaborate closely with product managers, developers, and other stakeholders to create digital experiences that are intuitive and effective for school users accessing the customer portal.
• Translate user insights into actionable requirements that inform the design and development of new features and improvements within the portal.
• Define front-end behaviours, APIs, and data models in partnership with designers and developers to ensure technical feasibility and user satisfaction.
• Lead story refinement sessions and walkthroughs to validate feature designs before they move into development, ensuring clarity and shared understanding among all team members.
• Track usage metrics and collect customer experience feedback post-release, using this information to identify areas for enhancement and feed improvements back into the backlog.
• Facilitate workshops with cross-functional teams to gather requirements, align on priorities, and foster a shared vision for product evolution.
• Support user acceptance testing (UAT) by preparing test cases based on user stories and ensuring that delivered features meet agreed-upon requirements.
• Map current versus future-state processes and data flows to identify gaps, inefficiencies, or opportunities for simplification within the portal’s workflows.
• Maintain comprehensive documentation in tools such as Jira and Confluence to support transparency, traceability, and knowledge sharing across the team.

What You Bring

What Sets This Company Apart

Here you’ll find an environment where collaboration is more than just a buzzword : it’s embedded in every project. The company fosters supportive leadership that encourages open dialogue while offering flexible working opportunities designed around your needs. Training opportunities abound so you can continue developing your skills alongside knowledgeable colleagues who share your passion for positive change. Whether untangling complex workflows or mapping out new experiences from scratch, you’ll be part of a team committed not only to technological excellence but also to social impact—making this an ideal place if you want your work to matter beyond business results alone.

If you were interested in finding out more, register via the link or get in touch with today

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Research, Analyst, and Information Technology

Industries

Staffing and Recruiting

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