Welcomer / Porter

Overview

Welcomer / Porter at Sofitel Auckland Viaduct Harbour. Full Time role. Ambassadors of l’Art de Vivre delivering hospitality excellence and heartfelt service, tailor-made to guests.

Responsibilities

• Assist in the day to day operations of the Front Office department including greeting guests, assisting with car, hotel doors, guest luggage, lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met and expectations exceeded.
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Assist with car / hotel doors and guest luggage. Ensure timely delivery of all guest luggage. Explain technology and features of guest rooms.
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure messages and faxes are delivered with the utmost urgency.
• All guest property in storage, long or short term, documented and cared for.
• When guest report lost property take all relevant information and pass on to housekeeping.

Qualifications

Additional Information

Seniority level

Employment type

Job function

Industries

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