Acquisition and Retention Manager

Acquisition and Retention Manager page is loaded## Acquisition and Retention Managerremote type : Hybrid Rolelocations : BNZ Place Auckland, 80 Queen Streettime type : Full timeposted on : Posted Todaytime left to apply : End Date : October 25, 2025 (13 days left to apply)job requisition id : JR Worker Type : Fixed Term (Fixed Term)Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way."We support wellbeing, flexible working and have a generous leave offering. No two days are the same.

• Ko mātou tēnei | This is Us
• This is an exciting opportunity for an Acquisition and Retention Manager in Customer, Products & Services focusing on the Consumer segment. This role will work closely with colleagues across the business to improve acquisition, retention, and customer experience, including the way leads are developed and managed to drive business performance across all channels.
• This is a full time, fixed term opportunity ending in November 2026, based in Auckland.
• Mō te Tūranga | About the Role
• We sat down with our Head of Acquisition Customer Experience & Retention – Consumer who let us know the following about the role :
• Identifying, designing and delivering customer acquisition and retention activities across all consumer products and services.
• Collaborating with our product, technology, marketing and partnership banking (Distribution) teams to implement change initiatives and gain frontline engagement.
• Actively monitor customer complaints and identify opportunities to improve the end to end customer experience.
• Develop insights of customer needs and pain points through analysis and customer research to enable design and delivery of initiatives to improve customer lifecycle management.
• Identify, design and deliver propositions in collaboration with BNZ colleagues to improve customer acquisition, entrenchment, and retention.We work in a collaborative, caring but high performing team. The team holds a lot of curious minds and customer obsessed colleagues. This allows us to bounce ideas off each other, as well as supporting each other to be successful in our roles.This role would suit someone who is customer obsessed, curious, collaborative, analytical, tenacious, and willing to roll their sleeves up and get stuck in.
• Experience in acquisition and retention and / or customer experience.
• Excellent stakeholder engagement and influencing skills – You will be able to work with a range of stakeholders to create collaborative working relationships to drive change.
• Commercial acumen – You will understand what drives customer and colleague behaviour and contribute to initiatives to respond to customer needs in order to build a strong and competitive everyday banking portfolio. Please note : Job applications close on Friday 24 October 2025 at 11 : 59pm. We shortlist as we receive applications. We encourage early applications as we may withdraw advertising early.
• Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
• This is an exciting opportunityto join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready tojoin a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
• Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
• Closing Date : 24 October 2025Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

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