Fit Reservations Agent

Overview

Join us at Accor & Pullman Auckland, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

While each brand has its own personality, they all share a common ambition : to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be who you are.

You will be in a supportive place to grow, to fulfil yourself, to discover other professions and pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work and event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,' empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

As a Reservations Agent, your main responsibilities include :

Processing and inputting of hotel reservations into RESAWEB and Opera Cloud, with a focus on individual & group reservations

Quoting, Booking and Managing all group bookings in a timely manner

Managing and reviewing of all guest history – assist with merging guest profiles for FITs

Upselling during guest interactions.

Processing Weekly Commissions

Qualifications

Whilst talent and attitude are our primary requirements, you can confidently say yes to the below selection criteria :

Exceptional attention to detail and demonstrated experience in client liaison

Confident with Microsoft Office, Opera Cloud and RESAWEB

A natural ability to manage conflicting deadlines and work well under pressure

The right to work in New Zealand

Fluent in English, excellent communication and a great phone manner.

Can work 40 hours per week, Tuesday-Saturday

Additional Information

Why join Pullman Auckland?

Our People + Culture

We are, who we serve

We hire for personality, train for skill.

A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse.

We seek opportunities

We connect with meaning

We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few :

Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide

Daily staff meals provided

Ongoing reward and recognition incentives

Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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