Fit Reservations Agent

Company DescriptionJoin us at Accor & Pullman Auckland, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

While each brand has its own personality, they all share a common ambition : to keep innovating and challenging the status-quo.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are.

You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.Our service promise, 'Progress Together, Anytime, Anywhere,' empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.Job DescriptionAs a Reservations Agent, your main responsibilities include : Processing and inputting of hotel reservations into RESAWEB and Opera Cloud, with a focus on individual & group reservationsQuoting, Booking and Managing all group bookings in a timely mannerManaging and reviewing of all guest history – assist with merging guest profiles for FITsUpselling during guest interactions.Processing Weekly CommissionsQualificationsWhilst talent and attitude are our primary requirements, you can confidently say yes to the below selection criteria : Exceptional attention to detail and demonstrated experience in client liaisonConfident with Microsoft Office, Opera Cloud and RESAWEBA natural ability to manage conflicting deadlines and work well under pressureThe right to work in New ZealandFluent in English, excellent communication and a great phone manner.Can work 40 hours per week, Tuesday- SaturdayAdditional InformationWhy join Pullman Auckland?

Our People+ Culture : We are, who we serve.

We hire for personality, train for skill.We seek opportunitiesWe connect with meaningWe make a positive impactWe also believe in rewarding your achievements with a range of exciting employee benefits and programs.Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwideDaily staff meals providedOngoing reward and recognition incentivesOpportunities for further development and worldwide career progression within AccorOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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