Communications Agent (Front Office)

Overview

Join us at Accor & Pullman Auckland, where hospitality is a work of heart. Accor Group brings together more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Our service promise is Progress Together, Anytime, Anywhere.

At Pullman Auckland, we deliver pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests. This role is a Part Time Communications Agent, acting as the control centre for the guest experience and the main point of contact for all incoming inquiries.

Responsibilities

• Coordinate all inbound phone calls within the hotel
• Maintain excellent communication, multitask effectively, and remain calm under pressure
• Provide a friendly phone manner as the main point of contact for inbound inquiries
• Assist the wider front office team with reservations and group preparations; flexibility and willingness to pitch in are essential

Qualifications

Benefits & Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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