Digital Channel Analyst - Consumer

About the RoleMo te turanga | About the RoleThis Digital Channel Analyst role sits in the Digital Consumer team responsible for the Online Banking and Mobile App channels ("channels").

This role will work closely with the Digital Channel Managers and Head Of Digital Consumer to track performance of the digital channels, identify trends and opportunities, produce reports and insights, support the strategy for the channels, and collaborate with stakeholders on strategic initiatives.This will require skills in analysing data, producing reports, writing business requirements, conducting desktop research, and tracking metrics via various analytics platforms.Key Responsibilities Of The RoleData Analysis & AnalyticsTrack and report on performance of the channels to identify trends and opportunities.Maintain view of all data, reports, analytics and other insights available to support analysis and decision making.Analyse customer satisfaction, feedback and analytics to identify opportunities for improvement.Provide recommendations to improve results and achieve objectives.Support Strategic decision makingAnalyse and report on the competitor landscape.Stay on top of trends and disruptors in the industry.Support management of the digital backlog.Model commercial benefits to support the development of business cases.Conduct strategic reviews as required.Champion Customer OutcomesSupport the development of business requirements.Collaborate with experience designers ensuring customer needs are well understood and solutions maximise customer value.Support impact assessment of incidents as required.Change, Risk and GovernanceSupport the Digital Channel review process.Support the management of Risks as required.Support change management for digital releases when required, for both customers and staff.Na tau rourou | What will you bring?

At least 4 years' experience as a BA / DA, in a Digital team or environmentData analysis and presentation skillsStrong analytical and critical thinking skillsExcellent communication skillsDemonstrable focus on delivering positive outcomes for customersEnjoy working collaboratively within a teamBe comfortable dealing with ambiguity and change as well as being able to prioritiseTertiary qualification preferredFinancial services knowledge preferredWorking at WestpacIn addition to immersing yourself in a supportive team environment, you\'ll receive some great job perks and benefits including : 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your bestAdditional purchased leave options up to 4 weeks per yearBanking benefits, insurance discounts and superannuation schemeGrowth and development – we provide opportunities for development and promote internal mobilityRecognition - we recognise and reward our star performersSchool holiday subsidy - help you balance work and family during school holiday2 Volunteer days per yearOur OrganisationAt Westpac, we\'re working together to build a fairer and stronger New Zealand for our people, customers, and communities.

For over 160 years we've been driven by our purpose to Create Better Futures Together.

We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.Applications Close 3 October 2025Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesBankingApply today with your CV and Cover Letter.

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