Digital Channel Analyst - Consumer

About the Role

Mō te tūranga | About the Role

This Digital Channel Analyst role sits in the Digital Consumer team responsible for the Online Banking and Mobile App channels ("channels"). This role will work closely with the Digital Channel Managers and Head Of Digital Consumer to track performance of the digital channels, identify trends and opportunities, produce reports and insights, support the strategy for the channels, and collaborate with stakeholders on strategic initiatives.

This will require skills in analysing data, producing reports, writing business requirements, conducting desktop research, and tracking metrics via various analytics platforms.

Key Responsibilities Of The Role

• Data Analysis & Analytics

Track and report on performance of the channels to identify trends and opportunities.

Analyse and report on the competitor landscape.

Support the development of business requirements.

Support the Digital Channel review process.

Nā tāu rourou | What will you bring?

Working at Westpac

In addition to immersing yourself in a supportive team environment, you\'ll receive some great job perks and benefits including :

Our Organisation

At Westpac, we\'re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications Close 3 October 2025

Seniority level

Employment type

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Apply today with your CV and Cover Letter.

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