Senior Business Analyst, Wellington

About us / Mo matouThe Ministry of Social Development is a people-centred organisation.

We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.Our people are as diverse as the communities we serve.

We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.Senior Business Analyst, WellingtonFixed Term to end of June 2026Based at, National Office, WellingtonWe are looking for a talented and experienced Senior Business Analyst to join our Income Portfolio within Service Delivery.In this role, you will contribute to continuously improving our income support systems, making them easier to understand and navigate, while ensuring fair, consistent, accurate, and timely support is provided to New Zealanders.The Income Portfolio involves a variety of dynamic work programmes, including cross-agency initiatives aimed at enhancing access to services, income, and overall wellbeing.

We need someone who is energetic, confident, and driven to succeed, with a practical approach to identifying business needs and supporting broad-ranging work programmes.You will be part of a cross-functional, multi-disciplinary, Agile product delivery team, working collaboratively with others from across the business.

Your ability to think clearly, attend to details, and provide high-quality advice on complex business issues is essential to your success in this role.About the role / Mo te tunga

• Work as a Senior Business Analyst within an Agile delivery team
• Analyse and understand business needs, translating them into fit-for-purpose user stories and requirements with clear acceptance criteria
• Assist in designing business process or systems, to capture business requirements and problem definitions
• Collaborate effectively with stakeholders across MSD to ensure user stories are well-understood, and desired outcomes are achieved
• Apply strong analytical and critical-thinking skills to identify and address pain points effectively
• Maintain extensive knowledge of MSD's products, services, processes, best practices, operational policies, and system functionality
• Provide comprehensive support to the Delivery Lead and Director throughout all stages of the product lifecycle, ensuring effective planning, execution, and continuous improvement
• Provide high-quality reporting and feedback to stakeholders, users, and team membersAbout you – Skills & Experience / Mou – Nga Pukenga me nga Wheako
• Proven experience as a Senior Business Analyst within an Agile delivery environment.
• Demonstrated ability to translate complex business needs into user stories and requirements, with well-defined acceptance criteria
• Excellent communication skills, with the ability to convey technical information clearly and succinctly to a range of audiences
• Strong analytical, problem-solving, and critical-thinking skills
• Proven ability to engage and collaborate with stakeholders, delivery team members and vendors to fully understand, communicate, and document processes, workflows, requirements, and solutions
• Experience in facilitating requirements gathering workshops with Subject Matter ExpertsPosition DescriptionSenior Business Analyst position descriptionSalary range : $103,815.00 - $125,958.00How to apply / Me pehea te tuku tonoTo apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Note : Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilitieslisted in the position description.All applications must be made online.

If this is not possible or if you have any queries, please contact us at

This will ensure that your myHR employee profile is visible as internal candidate.Closing date : 14 September 2025Apply early, suitable candidates may be progressed prior to closing dateJoining us / Ko te hono maiJoining MSD means being part of a whanau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment.

We work together to make a difference for communities while doing the right thing with integrity.

We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.

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