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Delivery Team Leader

Delivery Team Leader

Lifewise NZAuckland, Auckland, New Zealand
30+ days ago
Job description

Overview

Lifewise Health and Disability Service helps people lead an independent life in their own home and offers choices in support for people who live with a disability and have Individualised Funding.

As the Delivery Team Leader, you will be responsible for overseeing the delivery of home-based support services throughout one operational area of central Auckland by a team of over 80 remote workers. The role is a mixture of supervision, recruitment, quality management, health and safety, oversight of client welfare in a fast-paced and dynamic environment.

Three Trust Values

  • Compassion Arohanui
  • Courage Maia
  • Respect Whakaute
  • Integrity Ngakau Pono

Who You Report To

  • You report to the Delivery Manager in the Health & Disability Service.
  • Who Reports To Me

  • Approximately 80 Community Support Workers (CSWs).
  • Key Working Relationships

  • Delivery Manager
  • Delivery Team Leader
  • Case Managers
  • Support Coordination team
  • Disability team
  • Community Support Workers
  • H&D Administrators and Support Coordinators
  • Internal Functional Experts (including Finance, HR, IT)
  • What You’re Responsible For

  • Assist the Delivery Manager with recruitment and ongoing support of CSWs and Support Coordinators.
  • Assist the Delivery Manager with the coordination, planning and facilitation of CSW and Support Coordinator inductions and training sessions.
  • Be an active member of the Quality Leadership Team in the Health and Disability service.
  • Leading, coaching and developing Community Support Workers including performance reviews and performance management when required.
  • Support the Support Coordination Team Leader to guide and oversee Support Coordinators assigned to your operational area to ensure optimal scheduling of tasks performed by CSWs.
  • Management of leave balances and schedules for assigned staff.
  • Supervise the front-line delivery of high-quality home-based support services in your operational area.
  • Supervise assigned quality initiatives involving CSWs or Support Coordinators.
  • Note : The above performance standards are provided as a guide only. Performance measures will be discussed between the team member and manager as part of the performance planning and review process.

    What Skills & Experience You Need

  • A demonstrated commitment to enabling disabled and older persons to live good lives based on their cultural and personal preferences and aspirations in accordance with :
  • Better Later Life – He Oranga Kaumātua 2019 to 2034
  • Convention on the Rights of Persons with Disabilities (CRPD)
  • Enabling Good Lives Principles
  • Experience in a community health leadership role.
  • People management skills preferably with a remote workforce.
  • Proven problem-solving skills in a dynamic customer-focused business.
  • Understanding of current New Zealand Human Resources and Health and Safety legislation.
  • #J-18808-Ljbffr

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