Delivery Team Leader

Overview

Lifewise Health and Disability Service helps people lead an independent life in their own home and offers choices in support for people who live with a disability and have Individualised Funding.

As the Delivery Team Leader, you will be responsible for overseeing the delivery of home-based support services throughout one operational area of central Auckland by a team of over 80 remote workers.

The role is a mixture of supervision, recruitment, quality management, health and safety, oversight of client welfare in a fast-paced and dynamic environment.

Three Trust Values

Compassion Arohanui

Courage Maia

Respect Whakaute

Integrity Ngakau Pono

Who You Report To

You report to the Delivery Manager in the Health & Disability Service.

Who Reports To Me

Approximately 80 Community Support Workers (CSWs).

Key Working Relationships

Delivery Manager

Delivery Team Leader

Case Managers

Support Coordination team

Disability team

Community Support Workers

H&D Administrators and Support Coordinators

Internal Functional Experts (including Finance, HR, IT)

What You're Responsible For

Assist the Delivery Manager with recruitment and ongoing support of CSWs and Support Coordinators.

Assist the Delivery Manager with the coordination, planning and facilitation of CSW and Support Coordinator inductions and training sessions.

Be an active member of the Quality Leadership Team in the Health and Disability service.

Leading, coaching and developing Community Support Workers including performance reviews and performance management when required.

Support the Support Coordination Team Leader to guide and oversee Support Coordinators assigned to your operational area to ensure optimal scheduling of tasks performed by CSWs.

Management of leave balances and schedules for assigned staff.

Supervise the front-line delivery of high-quality home-based support services in your operational area.

Supervise assigned quality initiatives involving CSWs or Support Coordinators.

Note : The above performance standards are provided as a guide only.

Performance measures will be discussed between the team member and manager as part of the performance planning and review process.

What Skills & Experience You Need

A demonstrated commitment to enabling disabled and older persons to live good lives based on their cultural and personal preferences and aspirations in accordance with :

Better Later Life – He Oranga Kaumatua 2019 to 2034

Convention on the Rights of Persons with Disabilities (CRPD)

Enabling Good Lives Principles

Experience in a community health leadership role.

People management skills preferably with a remote workforce.

Proven problem-solving skills in a dynamic customer-focused business.

Understanding of current New Zealand Human Resources and Health and Safety legislation.

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