It Support Analyst

Management LevelSenior AssociateJob Description & SummaryKia ora,It's a great time to be joining PwC New Zealand – a community of solvers that lead with heart and live by our values.

Join us and make a meaningful impact while working with cutting-edge tech.Nga korero mo tenei turanga / About the roleAs part of our internal IT support services team (NZiT) you will be a representative and champion for all technology and applications, providing support and advice to the wider business and staff.

Some of your key responsibilities will include : Being the first point of contact either onsite or by phone, ticketing system or email re staff IT issuesTroubleshooting and helping staff get ahead with best practices, and productivity tipsProviding training on existing and new hardware and applicationsSupporting and delivering technology tasksManaging documentation and continuous improvement of knowledge base for NZiT staff as well as customersAfter hours support on a rostered basisNga pukenga kei a koe / Skills and experienceAs a frontline and onsite contact in our PwC Wellington office, we are seeking an individual who can bring their passion for technology along with their exceptional customer service skills, to provide a great experience to our staff.

You will be working alongside a senior team member who is an expert in their field so you will be provided with the support and training to be a tech savvy go-to within the firm.Ideal applicants will have : IT degree or related IT qualificationsExcellent communication (verbal and written) skillsStrong problem solving and listening skillsAbility to quickly build strong working relationshipsStrong analytic skills for Application SupportNga ahuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZUnrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you'll be enabled by cutting-edge technology.PwC shows care to employees by providing life and income protection as part of our total remuneration package.PwC's paid parental leave applies to all parents regardless of gender, so all our employees can be involved with raising their childrenEnhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.Mo te aha tau e tatari ana?

/ What are you waiting for?

With PwC, you'll belong to a whanau, a community of problem solvers, where differences are embraced.

We empower you with the technology, coaching, flexibility and trust needed to make a meaningful difference, while supporting you to be your authentic self each day.

We're committed to building and maintaining a diverse workforce because we know it's only by working together that we can realise the potential of our people, clients and society.

RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?

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